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Journeyman Field Support Technician

MANTECH • Doral, FL, United States • 20h ago

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
Must possess two certifications Security+ , CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco),
DoD 8570.01-M IAT Level II certification.
3+ years of experience with 2+ years of position-specific relevant experience.
Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
Proficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with Active Directory and remote desktop tools.
Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).

Desired Qualifications:

Bachelor’s degree in information technology, computer science, or a related field.
Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
Experience with scripting and automation tools. Experience with advanced cybersecurity incident response and server administration and virtualization.
Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

Must have an active TS/SCI clearance.

Physical Requirements:

Required Travel up to 50%
Must be able to remain in a stationary position 50%.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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