One Medical

0. Company Stats

Industry: Healthcare

Founded: 2007

Size: 4,400

Location: San Francisco, CA

Stage: Established

Stock Symbol: AMZN

Work Style: Multi

1. Company Snapshot

One Medical is a membership-based primary care platform that operates over 125 offices across 19 major U.S. cities, serving approximately 770,000 members. Founded in 2007 by Tom Lee, the company revolutionized primary care by combining seamless in-office experiences with 24/7 virtual care through a mobile app, on-site labs, and technology-powered patient management. In February 2023, Amazon acquired One Medical for $3.9 billion, integrating it into Amazon's growing healthcare ecosystem that includes Pill Pack pharmacy, Amazon Clinic virtual care, and plans to offer comprehensive health services to employers and consumers. One Medical partners with over 8,500 companies to provide health benefits to their employees while maintaining its mission to transform healthcare through human-centered design and exceptional clinical teams.

2. Culture & Gen Z Alignment

Human-Centered Healthcare Mission

One Medical was built on the belief that quality healthcare should be affordable, accessible, and enjoyable for everyone. The company empowers providers with more time per patient appointment, cutting-edge technology including machine learning EMR systems, and a team-based care model that reduces administrative burden. Employees consistently mention the meaningful nature of working for an organization genuinely trying to fix what's broken in American healthcare, with initiatives focused on preventive care, mental health, and chronic disease management.

Modern Offices and Tech-Forward Environment

One Medical offices are designed with calming aesthetics that create a spa-like atmosphere rather than sterile clinical settings, providing both patients and staff a welcoming environment. The company invests heavily in technology innovation, from their proprietary EMR system to seamless appointment booking and virtual care platforms. For Gen Z employees who value both purpose and modern workplace design, One Medical offers an environment that reflects contemporary values while delivering essential healthcare services.

Unique Sabbatical Program Since 2013

One Medical offers paid four-week sabbaticals every five years of service, a rare benefit in healthcare that demonstrates genuine commitment to employee wellbeing and work-life balance. Employees have used sabbatical time for everything from cycling through the Italian Dolomites to spending quality time with family, learning new languages, and exploring personal passions. This progressive benefit signals that One Medical understands healthcare workers need time to recharge and grow both personally and professionally.

3. What Employees Say

Company Ratings

Glassdoor: 3.1/5

Indeed: 3.2/5

Pros:

- Benefits Package: Exceptional health insurance (same plans as providers) with low premiums under $40/month, comprehensive dental and vision, day-one coverage, unique sabbatical program after 5 years

- Supportive Teams: Consistently praised coworkers and team dynamics, with many describing colleagues as the best they've ever worked with and genuine camaraderie across offices

- Modern Environment: Aesthetically pleasing offices with clean, contemporary design, on-site snacks, comfortable workspaces that feel more like wellness centers than traditional medical facilities

- Provider-Friendly: More time with patients than traditional practices, focus on quality over quantity, team-based care model, malpractice insurance covered 100%, CME stipends

Cons:

- Amazon Integration Challenges: Since the 2023 acquisition, employees report increased bureaucracy, reduced flexibility, 40% PTO cuts in 2025, elimination of holidays for some teams, management pay cuts, growing sense of becoming "corporate"

- Compensation Below Market: Pay rated 3.0/5 on Glassdoor, salaries below industry standards for many roles, minimal raises, administrative roles particularly underpaid for workload and responsibilities

- High Turnover and Burnout: Significant turnover rates especially among administrative staff, understaffing issues leading to overwhelming workloads, difficult to take PTO in practice despite official policies

- Office-Dependent Experience: Quality varies dramatically by location and local management, some offices have toxic environments while others are excellent, inconsistent communication from upper leadership

4. Compensation & Benefits Snapshot

- Average overall salary: $113,125/year, ranging from $43,000 (entry-level) to $309,000 (Medical Director)

- Administrative roles: Member Support Specialists $41,000-53,000, Administrative Assistants $43,000-59,000, Office Managers $52,000-73,000

- Clinical support: Medical Assistants $18-22/hour, Phlebotomists $40,000-52,000, Health Coaches $49,000-72,000

- Advanced practice: Nurse Practitioners $129,000-171,000, Physician Assistants $142,000-151,000

- Physicians: Primary Care $178,000-305,000, Family Medicine $217,000-300,000

- Comprehensive medical, dental, vision insurance with remarkably low premiums (under $40/month individual coverage)

- 401(k) with 50% match on first 5% of base salary (approximately $3,000 annual match)

- Paid four-week sabbaticals every 5, 10, and 15 years of service (since 2013)

- 15-20 days PTO annually (though recently cut by 40% in 2025 for some positions)

- 100% company-paid short-term and long-term disability insurance, basic life insurance

- Free One Medical memberships for employees, friends, and family

- Employee Stock Purchase Program through Amazon, company-paid parental leave, emergency childcare credits

5. Why Gen Z Might Thrive Here

- Healthcare Innovation: Working at the intersection of technology and medicine, using cutting-edge tools like AI-enabled EMR systems, machine learning diagnostics, and seamless virtual care platforms

- Mission-Driven Impact: Direct contribution to transforming a broken healthcare system, focusing on preventive care, mental health integration, and making quality care accessible to all

- Amazon Resources: Access to one of the world's most innovative companies' resources, technology infrastructure, and potential career opportunities across Amazon's vast ecosystem

- Modern Workplace: Contemporary office design that prioritizes employee and patient experience, with wellness-focused environments that don't feel like traditional medical settings

- Sabbatical Benefit: Unique paid four-week sabbaticals every five years demonstrate genuine commitment to employee wellbeing and work-life balance

6. What Gen Z Should Ask Or Consider

- How has the Amazon acquisition affected day-to-day operations, benefits, and workplace culture at this specific office?

- What are the realistic expectations for workload and staffing levels given frequent mentions of understaffing in reviews?

- Can you walk me through recent changes to PTO policies, holiday schedules, and work-life balance expectations?

- What is the typical tenure for this role, and what are the advancement opportunities within One Medical or broader Amazon?

- How does compensation for this position compare to market rates, and what is the typical annual raise percentage?

- What is the office culture like at this specific location, and can I speak with current team members before accepting?

- How are administrative staff valued and supported, given reviews mentioning disconnect between leadership and frontline workers?

7. Locations & Where One Medical Hires

- Headquarters: San Francisco, CA (11751 New Hill Rd)

- Over 125 primary care offices across 19 major U.S. cities

- Strong presence in: San Francisco Bay Area (29 offices), New York City, Los Angeles, Seattle, Portland, Phoenix, Washington DC, Boston, Chicago, Atlanta, Denver

- Additional markets: San Diego, Sacramento, Orange County, Philadelphia, Miami, Dallas, Austin, San Antonio, Riverside CA

- Iora Health Medicare-focused clinics in 47 offices across 10 markets nationwide

- Remote and hybrid positions available for certain roles including virtual care providers and corporate support functions

- Continuous expansion with new offices opening regularly across existing and new markets

8. How One Medical Works

Work Style

Available: Onsite, Hybrid, Remote

Work Environment

Available: Office, Clinic

Benefits

Comprehensive medical, dental, and vision insurance with remarkably low premiums under $40/month for individual coverage starting on day one, 401(k) retirement plan with 50% match on first 5% of base salary, paid four-week sabbaticals every 5, 10, and 15 years of service (offered since 2013), 15-20 days paid time off annually with rollover and ability to cash out up to 40 accrued hours per year, free One Medical memberships for employees and their friends and family, employee assistance program providing free confidential counseling services for stress, anxiety, financial planning and legal issues, pre-tax commuter benefits and flexible spending accounts, 100% company-paid basic life insurance, 100% company-paid short-term and long-term disability insurance, company-paid maternity and paternity leave, credit towards emergency childcare, employee stock purchase program through Amazon, malpractice insurance covered 100% for clinical staff, UpToDate subscription for evidence-based clinical research, annual CME stipends for continuing medical education, and weekly rounds where providers end patient care early to participate in shared learning.

9. Awards & Recognition

11. Sources

Last Updated: December 16, 2024

- Company Website: https://www.onemedical.com/

- About One Medical: https://www.onemedical.com/about-us/

- Careers Page: https://careers.onemedical.com/

- Glassdoor Reviews: https://www.glassdoor.com/Reviews/One-Medical-Reviews-E384849.htm

- Indeed Company Reviews: https://www.indeed.com/cmp/One-Medical/reviews

- Glassdoor Salaries: https://www.glassdoor.com/Salary/One-Medical-Salaries-E384849.htm

- Indeed Salaries: https://www.indeed.com/cmp/One-Medical/salaries

- Benefits Information: https://careers.onemedical.com/benefits

- Amazon Acquisition Announcement: https://www.aboutamazon.com/news/company-news/one-medical-joins-amazon-to-make-it-easier-for-people-to-get-and-stay-healthier