JOB SUMMARY
The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.
RESPONSIBILITIES:
- Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
- Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
- Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.
- Contribute to the design and implementation of programs and projects which impact the department
- Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
- Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place
- Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department
- Experience in understanding and handling difficult/escalated clientele situations
- Assist team members with priority issues
- Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
- Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner
- Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
- Facilitate ongoing product training opportunities for team members
- Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
- Ensures all team members are current on all procedures, policies, and guidelines through training and communication
- Develop and recommend operating policy and procedural improvements
- Other duties as assigned
QUALIFICATIONS:
Education
High school diploma or equivalent
Experience
- Minimum 5 to 7 years experience in sales, or related transferable skills
- Leadership experience
- Customer-centric and Internet savvy
- Strong MS Office skills
- Experience in understanding and handling difficult/escalated clientele situations
Preferred Qualifications:
- Associates or Bachelor’s degree
- Restaurant supply/commercial food service experience
- Bilingual Spanish
Skills:
- A manager should be able to work under minimal supervision and have experience managing projects
- Emulates professionalism for others to model
- Superior time-management skills
- Ability to multi-task and stay focused on critical objectives
- A positive, can-do attitude is a must
- Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential
- Ability to write short correspondence
- Ability to accurately spell
- Ability to speak and write English in a clear, understandable manner
- Ability to accurately follow detailed procedures and processes
- Ability to work with a diverse group of people
- Ability to work comfortably under pressure
- Ability to work independently and with a group on various on-going projects simultaneously
- Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
- Ability to concentrate for extended periods of time
- Excellent oral and written communication skills
- Ability to plan and organize time and projects efficiently
- Excellent critical thinking and problem-solving skills
- Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups
- Ability to act in an ethical, honest and professional manner at all times
- Desire to work independently as well as in a team environment
- Maintain discretion with all company information regarding customers, pricing, products, and procedures
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Must be able to sit for prolonged periods of time
- Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc
- Must be able to look at a computer screen for prolonged periods of time and type
- Requires the ability to read written instructions, reports and other documentation
- The employee must occasionally lift, carry and/or move up to 30 pounds
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- The employee frequently is required to talk or hear
- The noise level in the work environment is usually light to moderate
Working Conditions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be currently authorized to work in the United States.
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