Optimum

0. Company Stats

Industry: Telecommunications

Founded: 1970

Size: 10,000+

Location: Long Island City, NY

Stage: Established

Stock Symbol: N/A

Work Style: Multi

1. Company Snapshot

Optimum is one of the largest telecommunications and connectivity providers in the United States, offering high-speed internet, mobile, TV, and home phone services. Operating under Altice USA, the company delivers network solutions to millions of households and businesses across 21 states. Optimum is known for major broadband expansion, fiber internet infrastructure, and a rapidly growing mobile offering. With a large workforce across retail, technical operations, customer support, and corporate roles, Optimum plays a central role in connecting communities and modern digital life.

2. Culture & Gen Z Alignment

Fast-Paced Tech & Innovation

Optimum operates within a fast-growing connectivity industry fueled by fiber expansion, mobile offerings, and digital service upgrades. Gen Z talent who enjoy tech-driven environments and constant innovation will find opportunities to work on products that shape how people live and work.

Career Development in a Large Organization

With thousands of employees across retail, field service, call centers, and corporate teams, Optimum provides structured training programs, advancement pathways, and upskilling opportunities. This scale offers Gen Z clear entry points and room to grow.

Community-Focused Impact

As a major provider of internet and mobile connectivity, Optimum plays a key role in bridging digital divides. Employees support customers, small businesses, and communities—aligning with Gen Z’s interest in meaningful, people-centered careers.

3. What Employees Say

Company Ratings

Glassdoor: 2.9/5

Indeed: 3.2/5

Pros:

- Career Growth: Employees note advancement opportunities in tech, customer support, and management.

- Benefits & Perks: Strong benefits package including mobile discounts, healthcare, and retirement.

- Fast-Moving Environment: Engaging work for those who enjoy tech and problem-solving.

Cons:

- Workload Intensity: Some reviews mention high demands in customer-facing roles.

- Change Management: Frequent process or leadership changes can create inconsistency.

- Performance Pressure: Retail and call center roles often have strict KPIs.

4. Compensation & Benefits Snapshot

- Competitive pay across retail, field service, and customer support roles.

- Benefits package includes medical, dental, vision, 401(k), and tuition assistance.

- Internet and mobile service discounts for employees.

- Fiber technician roles often range $22–$32/hour, depending on location and experience.

5. Why Gen Z Might Thrive Here

- Tech-Forward Environment: Work at the intersection of internet, mobile, and digital services.

- Clear Career Pathways: Structured training and advancement across multiple departments.

- Stability: Large, established employer with nationwide operations.

- Real-World Impact: Help customers stay connected for work, school, and daily life.

- Skill Building: Gain expertise in customer service, troubleshooting, sales, or technical operations.

6. What Gen Z Should Ask Or Consider

- What does career growth look like in my department?

- Are training and certifications available for my role (e.g., fiber technician, sales, support)?

- What KPIs or performance metrics are most important for this position?

- How much schedule flexibility is available?

- What technology and tools will I be using daily?

7. Locations & Where Optimum Hires

- Operates across 21 states including New York, New Jersey, Connecticut, Texas, Louisiana, Arizona, and the Carolinas.

- Hiring frequently in retail stores, customer care centers, field service teams, and corporate offices.

- Expanding fiber network drives ongoing demand for technicians and field operations roles.

8. How Optimum Works

Work Style

Available: Onsite, Hybrid

Work Environment

Available: Retail, Office

Benefits

Optimum provides competitive benefits including medical, dental, vision, and retirement plans, along with tuition assistance and employee discounts on internet and mobile services. Many roles receive structured training, certification opportunities, and access to career development resources across Altice USA’s large organizational network.

9. Awards & Recognition

11. Sources

Last Updated: November 2025

- Company Website: https://www.optimum.com/

- Glassdoor Reviews: https://www.glassdoor.com/Overview/Working-at-Optimum-EI_IE6758111.11,18.htm

- Indeed Company Page: https://www.indeed.com/cmp/Optimum