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Customer Success Manager

Propel • Contractor • london (city of london), south east england, uk • 3h ago

Customer Success Manager - London

A fast-growing scale-up at the forefront of sustainability is looking for a Customer Success Manager to take full ownership of all UK-based accounts. This is a pivotal role within the UK team, ensuring customers achieve maximum value from innovative solutions that reduce waste and drive sustainability.

This is an individual contributor role.

What You’ll Be Doing

Act as the go-to owner for all UK-based active accounts
Lead onboarding, training, and successful adoption of the solution
Drive contract renewals, maximise retention, and reduce churn
Identify opportunities for upsell and expansion within existing accounts
Build trusted relationships at all levels (site teams through to execs)
Provide technical guidance and ensure best practice usage of the platform
Collaborate cross-functionally with Sales, Product, and Support
Track and deliver against KPIs such as managed MRR, retention vs churn, net $ growth, success stories published, and business leads generated

What We’re Looking For

3–5+ years in Customer Success, Account Management, or a similar client-facing role
Strong business mindset with a focus on value and growth
Background in start-ups (essential); corporate experience is a plus
Prior experience in construction, property or related industries (preferred)
Charismatic, proactive, organised, and able to manage multiple priorities
London-based, hybrid working, with regular customer travel required

Why Join?

Be part of one of the fastest-growing companies in sustainability tech
Join a dynamic, mission-driven scale-up culture with real impact and growth opportunities

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