Facilities Manager - Europe
Industry: Designer collectible pieces
Location: Canary Wharf, London
Job type: Full time, permanent
Working Hours: 40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer collectible culture. Through global artist development, IP operations, and designer collectible culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier collectibles and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art pieces featuring their iconic characters.
POP MART has established a strong presence across key European markets, including the UK, France, Italy, and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
Benefits
POP MART offers our employees:
- Selected POP MART collectibles as appreciation gifts every month
- A structured bonus/commission scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
As part of our growing European operations, we’re seeking a Facilities Manager to serve as the main contact for our retail locations, ensuring that all sites operate safely, efficiently, and in full compliance.
You’ll oversee maintenance and compliance activities, coordinate with external partners, and play a key role in creating an outstanding in-store environment that supports both our teams and clients every day.
Responsibilities
• Serve as the primary point of contact for retail stores on all facility-related matters, including maintenance requests and emergencies.
• Oversee and manage maintenance and repair activities across multiple sites, ensuring swift and effective solutions.
• Plan and supervise preventive maintenance programs covering HVAC, electrical, plumbing, fire safety, cleaning, and more.
• Collaborate with contractors and suppliers to manage purchase orders, invoices, budgets, and contribute to monthly reporting and forecasting.
• Implement and maintain an efficient repair and maintenance tracking system, ensuring proper use and providing training where necessary.
• Regularly liaise with Store and Retail Managers to ensure all facility issues are resolved promptly.
• Keep detailed and accurate records of maintenance work, vendor agreements, warranties, and compliance documents.
• Assist with facilities-related projects such as refurbishments, remodeling, and equipment updates.
• Ensure all stores comply with fire safety, HVAC, lift regulations, and other legal safety standards.
• Support Construction, Retail, and Operations teams during store visits and assist with Health & Safety initiatives as needed.
Key Requirements
• At least 5 years of experience in facilities management or retail operations, ideally across multiple sites.
• Highly organized with strong multitasking skills and keen attention to detail.
• Excellent communicator with the ability to build strong relationships across stores, headquarters, and external vendors.
• Sound technical knowledge of building systems including HVAC, plumbing, electrical, and general maintenance.
• Proficient in Microsoft Office and familiar with facilities management systems.
• Adaptable and able to prioritize effectively in a dynamic retail setting.
• Thorough understanding of Health & Safety and environmental standards.
• Membership in the IWFM is desirable but not required.
Your Application
If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hr@popmart.com.
