Job Description Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at
SUMMARY A high-visibility leadership role for a strategic manager of people, resources and client expectations.
Known for your accomplishments as a project manager related to the construction industry and your ability to engage with senior executives and build credibility with clients, especially when dealing with mission-critical projects, you bring a breadth of skills, experience and emotional intelligence that inspires excellence and drives quality results. You are an exceptional communicator, able to manage relationships and performance, someone clients know they can count on to put in place the people, resources and processes required not only to deliver on project specifications but to meet their highest expectations.
Reporting to a General Manager, you will be accountable for accountable for strategic program management, meeting business development, growth and profitability objectives, client relationship management and people leadership.
The diversity of projects carried out by the Design and Project Delivery Services group in a wide range of industries - retail, commercial, institutional and industrial - makes this position an exciting opportunity to be involved in different construction models, manage a variety of concerned parties interests, and continue to grow and deepen your knowledge base. You will be part of a Project Management team delivering services that span across all project phases, from workplace planning to pre-construction and design development, to management of construction. With 4,500+ projects managed per year, 160+ team members and $450M+ delivered annually, our group delivers projects across Canada, from small infrastructure upgrades to tenant fit-ups through to major consolidations and new builds, to energy retrofits and critical environments.
KEY DUTIES & RESPONSIBILITIES People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
- Accountable for employee engagement, development and performance management, hiring and retention, compensation recommendations
- Leads by example to earn respect and trust of peers, employees and clients.
Strategic Program Management & Delivery
- Accountable for strategic program management and overall program delivery for assigned client programs.
- Develops strategic plans, priorities, objectives and budget for assigned programs.
- Directs program execution. Accountable for ensuring programs are delivered on-time, on-budget, within scope and in compliant with all regulatory, environmental, health and safety requirements.
- Directs the development and execution of risk management plans, where required.
- Accountable for meeting performance metrics for assigned programs.
- Provides strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery.
Profitability
- Accountable for meeting profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs.
- Collaborates with Finance team to ensure ongoing profitability.
- Contributes to the development of product line strategy.
Business Development
- Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services.
- Develops and implements program expansion plans.
- Contributes to product line's growth by providing input to the development of client retention and acquisition strategies and plans.
- Collaborates with relevant concerned parties on business pursuits.
- Interfaces and collaborates with client business groups to identify opportunities for additional businesses.
- Contributes to proposal development.
- Actively attends relevant events in order to establish market presence and contribute to brand awareness Networks to maintain awareness of potential opportunities.
Client Relationship Management
- Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level.
- Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
- Continuously engages clients in discussions to understand and anticipate needs.
- Identifies and recommends opportunities for additional businesses.
KNOWLEDGE & SKILLS - MINIMUM EDUCATION: University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses).
- JOB-RELATED EXPERIENCE: More than ten years.
- University degree in Architecture or Engineering.
- At least 15 years of project and program management work experience including at least 5 years of managing a team.
- Fully developed strategic program management abilities.
- Exceptionally-skilled business management ability and exceptional business acumen.
- Exceptionally-skilled business financial management ability and exceptional financial acumen. Significant experience in meeting financial and business profitability objectives.
- Exceptionally skilled at influencing, persuading and negotiating with client representatives at the senior management to executive position level.
- Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level.
- Exceptionally skilled at managing client expectations.
- Highly skilled at leading and engaging a team of individuals.
- Highly skilled at managing vendor performance.
- Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
- Computer proficiency in MS Office applications in particular - MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications.
Licenses and/or Professional Accreditation One or more of the following, an asset:
- Project Management Institute Accreditation
- Program Management Professional Accreditation.
- LEED certification
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
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