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User Researcher - Public sector

Tata Consultancy Services • london (city of london), south east england, uk • 12h ago

We are seeking an experienced User Researcher to help design and deliver user‑centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‑making, working closely with multidisciplinary teams to inform service design, policy, and delivery.

This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale.

Key Responsibilities

Plan, design, and conduct user research to support the end‑to‑end delivery of digital services
Apply a range of qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, ethnographic research)
Translate research insights into clear, actionable recommendations that influence design and delivery decisions
Advocate for user needs while balancing organisational, policy, and technical constraints
Collaborate closely with designers, product managers, developers, and stakeholders across multidisciplinary teams
Ensure research activities align with public sector standards, ethics, accessibility, and data protection requirements
Support continuous improvement by evaluating live services and iterating based on user feedback
Clearly communicate research findings through reports, presentations, and workshops

Essential Skills & Experience

Proven experience working as a User Researcher on digital products or services
Experience working for public sector organisations (e.g. central government, local authorities, arm’s‑length bodies, NHS, or similar)
Strong understanding of user‑centred design principles and service design methodologies
Experience working in agile delivery environments
Ability to plan and run research independently, managing logistics and recruitment
Confidence engaging with a wide range of users, including vulnerable or hard‑to‑reach groups
Excellent communication and storytelling skills, with the ability to influence stakeholders

About Us

As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers.

We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.

We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

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