Our client based in Manchester is seeking an experienced Ocean freight Export Manager to join their team.
As an Ocean Freight Export Manager you will be supporting a team of 4 Operators to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships.
Must have Ocean freight experience and Reefer would be an advantage.
Salary depending on experience plus bonus.
Standard working hours, 37.5hr pw
More about the Role
As an Ocean Freight Export Manager, you’ll manage, coach and drive performance of a team of 4 people to achieve KPIs and a high level of customer service, as well as being directly responsible for the management of Manchester’s Ocean Freight Export Department ensuring a consistently excellent delivery of our Ocean Freight forwarding services including the core operations and full service management for our customers.
Key Responsibilities of the Role Includes
•To take ownership and responsibility of the Export department and P&L.
•Implement people processes in a consistent manner to ensure development and retention of talent (Performance Reviews, IDPs, EOS, MTW, Succession Planning)
•Adhere to Customs Compliance procedures and documentation
•Complete retrospective Customs compliance actions
•Manage and Build Customer Relationships
•Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided
•Ensures optimisation of end-to-end process in the Export Department
•Responsibility for file level GP, cost allocation and operations control delivered through empowerment of your team
•Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
•Liaise directly with departments on shipment planning and coordination
•Liaise directly with Transport & Warehouse teams on shipment planning and coordination
•Liaise directly with overseas offices on shipment planning and coordination
•Maintain and update DfT compliance
•Maintain mandatory milestones and remarks through CargoWise (internal system)
•Manage allocated customers against agreed SOP
•Use CargoWise to create, manage and maintain shipments.
•Any other duties as required
•Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned
•Support the measurement of Key Performance Indicators
•Contribute to the First Choice continuous improvement program
•Complete all statutory and mandatory training
•Support, drive and commit to the Company’s overall Strategy
•Manage end-to-end process for OFR Exports and designated customers
•Communicating with customers to meet their requirements
•Ensures that all interactions of self and team are compliant with the Code of Conduct and other compliance requirements e.g. anti-corruption
•Administration and management of own operational data, included financial review
•Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
•Creates, develops and maintains good relationships with customers and service providers
•Support Sales in interaction with key customers
•Supports implementation of OFR strategy
•Fully ensures compliance with varying countries requirements
In this role it can include visiting customers so a driving licence would be essential.
