SALARY: Starting from 24,950 pa
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed term contract (6 months), 35 hours per week
CLOSING DATE: 7/6/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.
We are looking for a confident, customer focused Fleet Customer Service advisor to join our team supporting customers and dealerships with vehicle deliveries. Youll be the friendly voice and problem solver who keeps everything running smoothly, ensuring every customer receives a fast accurate and professional service.
We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you.
Whether youre updating delivery schedules, processing supplier invoices or keeping customer records precise youll play an important part in helping our retailers and customers stay informed and supported.
Whatyoullbe doing:
- Support our customers by phone and email ensuring excellent customer service
- Updating records and managing customer details so everything runs smoothly
- Coordinating vehicle orders and keeping everyone in the loop from start to finish
- Connecting customers and dealership to make sure deliveries are timely
- Handling admin tasks and emails efficiently
- Taking ownership of each query to deliver excellent service ad ensure every customer feels understood
Whatyoullbring:
Youllhave a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving.
Essential experience & skills
- Confident and comfortable speaking with customers over the phone.
- A strong senseof urgency and the motivation to respond swiftly and effectively.
- PC literate, with the ability to navigate multiple systems accurately.
- Excellent written and verbal communication skills.
- A strong customer service focus, with a commitment to deliveringhighqualitysupport.
- An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential).
- Ability to communicate and negotiate effectively, both verbally and in writing.
- High attention to detail, with a commitment to accuracy in all tasks.
Whats in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*:
Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provideincome protection, life assurance (4x salary),retail discount vouchers , access toCare Concierge (a service to support carers of adults), along with other salary sacrifice options including awill writing service andcycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access toprivate medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchasecritical illness cover anddental cover , so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. Youll have access toLinkedIn Learning via our Degreed platform as well as a host ofprofessional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offermentoring schemes andreciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
Youll have the opportunity to make a difference by helping us to achieve our mission.
Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
