Quality Analyst – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact
New York City Department of Social Services (DSS)
About DSS
The
New York City Department of Social Services (DSS)
provides critical programs that help millions of New Yorkers access food, housing, healthcare, and employment.
Behind the scenes, DSS’s
Information Technology Services (ITS)
division powers this mission — delivering the infrastructure, automation, and systems that make equitable and efficient service possible.
We’re modernizing how DSS manages and communicates vital information. As part of that effort, we’re seeking a
Quality Analyst
to support our
Enterprise Document Automation (EDA)
initiative — a major modernization of the agency’s
IBM FileNet IS/P8
content management system.
The Role
As a
Quality Analyst (QA)
on the
EDA Project , you’ll play a critical role in ensuring the accuracy, functionality, and compliance of DSS’s enterprise document automation system.
Your work will directly improve how DSS creates, tests, and delivers communications to clients — ensuring precision, accessibility, and compliance with city and state mandates (including the
Local Law 30
multilingual access requirement).
What You’ll Do
Develop and execute
test scripts and scenarios
related to document and form generation
Conduct
end-to-end functional testing
to ensure adherence to business rules and requirements
Design and implement
test workflows
that support the deployment of automated client notices and communications
Create and maintain
test cases, RTM (Requirements Traceability Matrix) , and documentation aligned with user stories
Validate compliance with
LL30
language accessibility standards (forms available in 12 languages)
Identify system design gaps, logic errors, or unexpected behaviors and recommend corrective actions
Collaborate closely with
stakeholders, developers, designers, and business analysts
to deliver quality results on time
Analyze current systems and make recommendations for
process and quality improvements
What We’re Looking For
5+ years
of experience in software quality assurance or functional testing for large-scale IT projects
Strong understanding of
testing methodologies, defect tracking, and QA documentation
Hands‑on experience with
enterprise systems , ideally in document automation or ECM platforms (FileNet, OpenText, etc.)
Familiarity with
Agile
or
Waterfall SDLC
processes
Experience creating
test plans, RTMs, and user acceptance criteria
Understanding of
accessibility and compliance testing
(multilingual, 508, or similar)
Excellent attention to detail, analytical thinking, and communication skills
Experience in
public sector or enterprise environments
preferred
Why Join DSS
Impact:
Ensure accurate and equitable communication for millions of New Yorkers
Innovation:
Work on a large-scale modernization project using cutting‑edge automation tools
Growth:
Strengthen your experience in enterprise QA and document systems
Collaboration:
Partner with skilled IT, design, and program teams in a mission‑driven environment
Details
Location:
Brooklyn, NY (with potential hybrid flexibility)
Type:
Contract | GSA MAS IT Solutions | Full‑time
Eligibility:
Must be legally authorized to work in the U.S.
Apply Now
If you’re passionate about precision, technology, and meaningful public impact, we want to hear from you.
Apply today with your resume and a brief note highlighting your experience in
enterprise system QA or document automation testing .
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Quality Assurance and Analyst
Industries
Government Administration
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