SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation!
Job Summary: The Security Operations Center (SOC) Coordinator is an on-site role based at SafeTouch Security's Jacksonville corporate office, responsible for supporting life safety, alarm monitoring, virtual security services, emergency response coordination, gated community access, and customer support operations. Working in a fast-paced, technology-driven environment, this role monitors alarm and video surveillance systems, manages security interactions, verifies incidents, and coordinates with customers and emergency services as needed. The ideal candidate demonstrates strong communication, sound decision-making, professionalism under pressure, and a safety- and security-first mindset.
Duties and Responsibilities:
* Monitor and respond to alarm signals, security events, emergency notifications, and live video activity in accordance with established procedures.
* Dispatch emergency services and coordinate with customers, emergency contacts, on-site personnel, and internal teams as needed.
* Perform remote security checks, virtual escorts, gate access management, and live audio/video interactions to identify and address security concerns.
* Answer inbound and outbound calls related to alarms, gate access, customer support, and security inquiries while maintaining professionalism in high-pressure situations.
* Monitor multiple systems and prioritize urgent events while documenting all alarm activity, incidents, dispatch actions, and customer interactions accurately.
* Provide basic alarm support, including assisting with arming, disarming, and resetting systems.
* Maintain knowledge of security systems, surveillance platforms, access control procedures, and company protocols.
* Support a safe, secure, customer-focused environment and participate in ongoing training and professional development.
* Perform additional duties as required to support evolving business needs.
Requirements:
* High school diploma or equivalent.
* One to two years of experience in customer service, call center, dispatch, alarm monitoring, security operations, or a related environment preferred.
* Proficiency with Microsoft Office Suite and the ability to quickly learn alarm monitoring, surveillance, access control, and other software systems.
* Strong communication, critical thinking, multitasking, and organizational skills with the ability to remain calm and professional in fast-paced, time-sensitive situations.
* Ability to monitor multiple systems, prioritize concurrent events, and follow established procedures with strong attention to detail.
* Dependable, adaptable, and able to work independently and collaboratively in a team environment.
* Availability to work flexible schedules, including weekends, holidays, evenings, and overnight shifts as needed.
* Familiarity with alarm monitoring, surveillance, access control systems, and security procedures preferred, with a strong commitment to safety, security, and customer service.
* Pass a drug screen and background check requirements.
* Bilingual skills are a plus.
Physical Requirements:
* Perform work while seated, standing, walking, or moving between locations for extended periods.
* Use computers and related technology, read electronic and printed materials, and observe details at close range.
* Communicate clearly in person, by phone, and electronically.
* Occasionally move or transport light objects.
Job Type : Full-time, non-exempt
Work/Base Location: Jacksonville Corporate
Core Work Hours/Availability: Second shift: 3:00 - 11:30 PM. Must be able to work weekends and some holidays, but will have consecutive days off.
Pay Range:
* Second shift: $18/hour
* Bilingual: +1/hour
Incentives: Yes
Reports to: Director of VSG
Benefits:
* Competitive pay
* Comprehensive benefits package (medical, dental, vision)
* 401(k) with match
* Paid time off and holidays
* Opportunities for professional development and growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 18-19 Hourly Wage
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