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Helpdesk Analyst

A-Line Staffing Solutions • Full-time • Smithfield, Rhode Island, United States • $0 / year • 12h ago

Job Title:

Helpdesk Analyst Location:

On-site — Smithfield, RI (Smithfield, RI 02917) Pay Rate:

$17.00/hr (W2) Type:

Temporary/Contract (approx.

26 weeks

) Schedule:

40 hrs/week

| Monday–Friday

8-hour shift

(may flex based on project needs) This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window Job Summary We’re hiring an

Application Technical Specialist I

to support

technology rollouts

for retail store implementations. This is

not a consumer/customer service call center

—you’ll be supporting

field technicians, vendors, and contractors

installing or upgrading hardware and technology in stores. You’ll take inbound calls (and may place outbound calls as needed), document activity in a tracking system, perform basic validations, and provide updates via email/Excel. What You’ll Do Provide

first-level troubleshooting

support to field technicians during in-store technology implementations Handle calls through a queue; place outbound calls when required Update tracking tools, complete system checks/validations, and document outcomes Send project updates via

email and Excel

when not on calls Support

multiple rollout projects at the same time

and adapt to shifting priorities Important Details (Read Carefully) On-site role:

typically

4–5 days/week in the office Must be willing to

adjust shift times

as projects require (evening/night projects and different time zones may occur) This posting is for an

8-hour shift

that can fluctuate (advance notice provided) Paid training is on-site

5 days/week; training hours will fall

between 8:00 AM–8:00 PM Start date may be sooner than expected once cleared Requirements High School Diploma or GED (required) 1+ year of relevant work experience Strong verbal and written communication (clear, accurate, tactful) Basic troubleshooting/problem-solving skills Comfortable working in a fast-paced, multi-project environment Preferred Qualifications Experience with

IT hardware installations

(preferred, not required) Working knowledge of

Microsoft Outlook, Word, and Excel Benefits Benefits available to full-time employees after

90 days 401(k) with company match

available after

1 year

of service

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