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Customer Service Advisor Internal Only - Cambridge

Cambridge City Council • Part-time • Stanstead St Margarets, East of England, United Kingdom • 2d ago

Customer Service Advisor Internal Only - Cambridge

INTERNAL APPLICANTS ONLY

If you’re looking for a career in local government then join our customer service team!

The Team

We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs.

Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.

The role

Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between!

This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.

It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.

What you will be doing

As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers.

You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.

About you

Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today. Love customer service roles and still want to progress?

Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.

If you have the talents, we are looking for then we want to hear from you.

The successful applicant will be required to undertake a Basic Disclosure

Hours: Working Pattern: Full time role – 37 hours per week CSA hours between 8am-6pm

Contract: Permanent

Salary: £29,540 - 32,061 per annum (City Pay Band 3), pro rata for part time.

Location: Mandela House

If you would like an informal chat, please contact Debbie Grace on or email

Application Process:

As an internal candidate you can apply by logging in to your Employee Self-Serve (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’.

INTERNAL APPLICANTS ONLY

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