Don't miss your next opportunity.

Upload Your Resume and Get Found by Leading Employers

Create a Free Account

Resorts Contact Center Agent

Cedar Point • Full-time • Lorain, OH, US • from $14 / hour • 13h ago

Overview:

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits:

Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided

Responsibilities:

Make our guests happy by delivering memorable experiences and helping them create lifelong memories.

Gain skills, knowledge and experience that will benefit your future.

Qualifications:

Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

By applying, you consent to your information being transmitted to the Employer by SonicJobs.
See Cedar Fair - Charlotte Terms & Conditions at https://www.cedarfair.com/legal and Privacy Policy at https://www.cedarfair.com/privacy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

Related Jobs

Resorts Contact Center Agent

Cedar Point • Full-time • Avon, OH, US • from $14 / hour • 13h ago

Customer Service GenZ Apply

Overview: $14.25/hour. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm. The...

13h ago

Apply

Resorts Contact Center Agent

Cedar Point • Full-time • Vermilion, OH, US • from $14 / hour • 13h ago

Customer Service GenZ Apply

13h ago

Apply

CDL A OTR Truck Drivers

J&R Schugel • Full-time • Olmsted Falls, OH, US • 1h ago

Logistics & Transportation GenZ Apply Retirement Plan Paid Time Off Health Insurance

Built for the Open Road. Driven in Blue. Powered by You. A Career That Rewards the Driver Behind the Distance At J&R Schugel, the open road is where opportunity expands, and every mile shapes a stronger, more rewardi...

1h ago

Apply

CDL A OTR Truck Drivers

J&R Schugel • Full-time • Lakewood, OH, US • 1h ago

Logistics & Transportation GenZ Apply Retirement Plan Paid Time Off Health Insurance

1h ago

Apply

CDL A OTR Truck Drivers

J&R Schugel • Full-time • Berea, OH, US • 1h ago

Logistics & Transportation GenZ Apply Retirement Plan Paid Time Off Health Insurance

1h ago

Apply