Changing Lives Shaping The Future
REPORTS TO: Client Services Program Manager DEPARTMENT: Residential
CLASSIFICATION: Non - Exempt DAYS/HOURS: Schedule as assigned
BBP EXPOSURE: III TRAVEL REQUIRED: Yes
LOCATION: Spokane County
POSITION SUMMARY:
This position is responsible for the day to day oversight and support of residential services including training staff, ensuring clients needs are met, and maintaining quality home environments, in a specified geographic area. The House Manager ensures and maintains regulatory compliance as mandated by Policies and Procedures, Sails Washington expectations, and State Requirements. The House Manager ensures the health, well-being, and safety of the clients; maintains regular communication with conservators and other outside agency representatives; manages staffing and labor hours in order to provide the highest quality care and support to clients; and trains and mentors direct support professional staff.
DUTIES AND RESPONSIBILITIES: include the following and other duties may be assigned.
Promptly reports suspected child/dependent and adult abuse immediately to immediate supervisor within 24 hours and ensure complete mandated reporting with applicable agency;
Works on the floor as direct care as scheduled and necessary.
Team members must maintain confidentiality of client information at all times. Furthermore, all necessary consents, HIPAA forms, Notice of Privacy Practices, and other required paperwork are completed, in advance, prior to treatment and when collaborating with other healthcare providers, agencies, and community resources.
Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported in accordance with the law and program policies. "Mandated Reporter"
Responsible for overall health, safety, wellbeing and quality of life for clients living in the homes supervised.
Ensures all clients have needed personal care items, clothing, recreational items, entertainment equipment and access to preferred activities.
Provides supervision, training and oversight of employees providing care in homes.
Accepts direction from various Residential Directors and Program Managers.
Attend scheduled meetings with agencies and homes when needed.
Attend inspections and unannounced visits from agencies.
Works with the training department to ensure employees working in homes have completed or are scheduled to complete all needed training such as Nurse Delegation, Core Training, CPR/First Aid and other required training.
Monitor and supervise Direct Support Staff to ensure that each client is receiving the necessary support to participate in the activities and achieve the goals established in their Support Plans.
Monitor and supervise Direct Support Staff to ensure that client’s rights are being honored, and that opportunities for choices are being provided and encouraged.
Monitor and supervise staff to ensure that client’s funds are managed to guarantee needs are met. Will review client’s petty cash and receipts weekly for accuracy and proper usage of funds.
Ensure that clients are provided transportation for: emergencies when they arise, medical appointments, therapies, work, school, activities, and outings.
Ensure overall quality of care, supervision, and safety of SAILS clients along with proper documentation to the company standards.
Will oversee, train and provide progressive discipline to the Direct Support Staff with the assistance of the Client Services Program Manager and Area Director.
Will complete initial and annual employee performance review.
Will communicate home repair needs to the appropriate landlord, maintenance provider or other appropriate persons in a timely manner and ensure needed repairs are completed quickly.
Will be responsible for the physical moving in or out of all clients, such as setting up transportation, personal belongings, shopping, furniture, bedding and other personal items.
Will ensure the safety of the site from fire, flood and other hazards.
Assess program effectiveness at achieving consumer's goals by constantly working with behaviorists in updating client's behavioral and skill goals.
Maintain CP Program security alarms
Train and develop staff to be fully competent at their current job and to ensure that each employee receives sufficient direction and support to successfully fulfill their job responsibilities.
Will coordinate staff new hire training before performing duties and supporting clients without direct supervision.
Coordinate outside and any additional training with Program Management.
Acts as a Crisis On-Call Responder when designated.
Will conduct weekly compliance checks and medication audits of the homes to ensure each home is in compliance with state regulations and SAILS Washington policies, and submit weekly reports to the Area Director.
Attend client PCSP meetings. Collaborate with Client Services Program Manager on designing and developing Individualized Instruction Support Plans (IISP). Coordinate new IISP and or goal revisions with the residential team.
Review the IISP and PBSP plan every six months with Client Services and Behavior Support Program Managers.
Will maintain professional working relationships with clients, families, vocational vendors, staff, DDA Case/Resource Managers, co-workers and other service providers.
Respond effectively to any client emergency and illness, follow procedures and notify Program Management as required.
Maintain adequate supplies, materials, food, and emergency equipment to meet residents' needs.
Maintain all consumer and staff records as required.
Oversee day-to-day operations to ensure quality resident care and proper staff ratios are maintained.
Submit weekly/bi-weekly and monthly all required tasks & reports to Residential Area Director and Client Service Program Manager (may include):
Submit and Review Client Binders on a weekly basis, these would include:
Shall be in the field the number of hours necessary to assure compliance with applicable law and regulations
Will communicate to newly hired staff pertinent policies & procedures, expectations, and job duties.
Supervises staff in the implementation of home, recreational, educational, and vocational programs, and coordinates scheduling of staff to ensure adequate coverage.
Conducts In-Service trainings for staff and trains staff in all necessary areas
Creates Agenda for monthly staff meetings, facilitating these meetings at the Agency office, unless approved otherwise.
Ensures the planning, scheduling, and organizing of clients' in-house activities, community recreational outings, Medical and dental appointments, etc. (Must be written on the calendar).
Will make sure the day to day operations of the facility are well organized and meet client's needs, will NOT improvise.
Reports on a weekly basis to Program Management of supplies needed and maintenance required for the program.
Restocks depleted agency forms in the home.
Responsible for individual clients' behavioral and physical success through:
COMPETENCY:
Communication - must demonstrate strong interpersonal communication skills by being respectful, responsive and provide clear feedback and direction
Follow through - demonstrated by completing requested tasks within given
Timelines, respond to emails, telephone calls, messages and other
communication platforms within 24-48 hours - sooner for emergent needs Demonstrated knowledge of DDA policies, Client Rights and Responsibilities and Mandated Reporting and Incident Reporting
Solution-focused approach to issues, concerns and program management
Time Management - demonstrated by consistently meets deadlines and
completes assigned tasks and weekly and monthly requirements
Organizational skills - demonstrated by the ability to compile requested
information quickly, responding to staff, client and guardians within 24 hours,
effective calendar management, meeting deadlines and addressing emergent
needs within one hour...
Technology - working knowledge of Google Suite, and Microsoft; be able to adapt to changing technology, Ability to learn and adapt to changing environments
Commitment to Person Centered solutions - by collaborating with client
guardians and family members, supervisor and staff to develop solutions that will
work for clients. Demonstrated ability to collaborate with stakeholders by communicating client needs and concerns and working toward solutions for the clients best interest.
WORK ENVIRONMENT:
This position is in the field, in a client’s home, work can be high pressure and often requires attention after traditional work hours. Extended periods of standing or sitting may be required at a desk or table while using a computer, phone use can be frequent. The employee is occasionally exposed to outside weather conditions.
While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats regarding appearance, age, sex, or race, and exhibit defiance, dishonesty, and assaultive or self destructive behaviors.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus.
POSITION EXPECTATIONS:
This is a full time position. Work Hours may vary and depend on client needs and available staff. Must get approval from the Area Director to work Overtime. Will be included into a rotating On-Call schedule where they would be expected to report to duty if needed to cover a shift or respond to an emergency. If the House Manager is covering a shift at their program, then they will need to communicate to the Client Service Program Manager and/or Area Director that their hours for the day will shift.
LANGUAGE SKILLS:
Ability to read and interpret documents in the English language such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before representatives from various agencies, Residents and co-workers.
REASONING ABILITY:
Demonstrates the ability to apply common sense and sound judgment to follow instructions presented in written, verbal, or diagram form. Capable of resolving problems involving multiple variables in routine, standardized situations.
LICENSING REQUIREMENTS:
Must pass a Washington State background check
First Aid/CPR Certified (within 120 days of employment, training can be provided)
Blood Borne Pathogen (within 120 days of employment, training can be provided)
- Hold an NAR, CNA or NAC Certificate
Need to obtain CPI Blue Card
ONGOING ELIGIBILITY QUALIFICATIONS:
Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
Complete a minimum of 12 hours of continuing education annually.
Providing Excellent Support and Advocacy
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