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Merchandise Team Lead

Knott's Berry Farm • Full-time • Buena Park, CA, US • from $18 / hour • 1h ago

Overview:

$17.56 /hour

As a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations.

Responsibilities:

Communicate daily staffing concerns to Area Leadership and Management
Maintain positive, professional relationships with all team members, serving as an example
Perform weekly inventory cycle counts for fast-selling items in Merchandise shops
Assist guests with purchases and product inquiries, offering personalized recommendations
Maintain visually appealing merchandise displays and ensure inventory levels are adequately stocked
Provide quality guest service by offering information in person regarding products and services
Clean and maintain displays, shelves, counters, stock areas, and tables
Receive, retrieve, organize, and stock shelves, counters, tables, or display racks with products
Monitor areas to detect theft and assist in protecting park assets
Assist with inventory counts and maintain accurate records
Keep work and guest areas clean, neat, and organize
Perform other duties as assigned

Qualifications:

Energetic and outgoing personality
Demonstrate self-sufficiency and the ability to work independently in single-staffed locations
Proficiency in inventory management systems
Strong organizational and communication skills
Attention to detail and ability to multitask
Ability to provide verbal direction and assistance to guests
Knowledge of products to determine guests’ needs and desired merchandise
Ability to provide quality guest service in person and via telephone
Ability to monitor areas to detect theft and assist in protecting park assets
Ability to keep work and guest areas clean and organized
Ability to work as a team player with other team leads, associates, supervisors, and managers
Availability to work flexible hours, including weekends and holidays

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