Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Claims Litigation Manager you will be responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.
What you'll do:
- Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
- Apply intermediate knowledge of claims litigation processes.
- Proactively manage litigation and acts as liaison with members, internal and external counsel.
- Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
- Represent USAA at mediations, case conferences, and/or trials.
- Review, audit, and approve legal fees and expenses.
- Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.
- Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
- Recognize and solves routine and intermediate issues arising out of legal case management.
- Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
- Interact with membership, attorneys and management to advise on moderately complex litigation.
- Ensure members receive high levels of service from themselves and law firm vendors.
- May act as an informal resource for team members.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years work experience handling liability and first party claims or progressive experience in litigation.
- 2 years customer contact experience.
- Claims adjusters license in assigned state or ability to obtain license within 3 months.
- Demonstrated negotiation and customer service skills.
- Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
- Knowledge of P&C policies state laws.
- Knowledge of regulatory compliance related to claims and claims litigation.
- Experience handling large losses auto, property or commercial.
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
What sets you apart:
- 3+ years Property claim handling experience.
- 3+ years Subrogation and arbitration claim handling experience.
- 1 + years Recovery Litigation and/or Litigation experience to include paralegal experience and managing through trial.
- 1+ years working with 3rd party Suppliers.
Compensation range: The salary range for this position is: $85,040 - $153,080.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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