USAA

0.Company Stats

Industry: Financial Services

Founded: 1922

Size: 37,000+

Location: San Antonio, TX

Stage: Established

Stock Symbol:

Work Style: Multi

1.Company Snapshot

USAA (United Services Automobile Association) is a member-owned financial services organization serving military members and their families. Founded in 1922 by 25 Army officers, USAA has grown into one of the nation’s most trusted financial institutions, offering banking, insurance, investment, and retirement products. With a strong focus on service, ethics, and innovation, USAA blends financial expertise with a mission to support those who serve the nation.

2.Culture & Gen Z Alignment

Mission-Driven Purpose

At USAA, employees work with meaning—every role contributes to improving the financial security of military members and their families. Gen Z employees who value impact and social contribution find fulfillment in serving a community built on integrity, loyalty, and respect.

Inclusive & Service-Oriented Culture

USAA promotes belonging and equity through veteran hiring, disability inclusion, and employee-led diversity groups. Its DEI efforts ensure voices are heard and differences are celebrated, aligning with Gen Z’s demand for authenticity and inclusion.

Career Growth & Learning

The company invests heavily in internal mobility, continuing education, and leadership development. New hires gain access to mentorship, paid training, and tuition reimbursement to support long-term career advancement.

3.What Employees Say

Company Ratings

Glassdoor: 4.0/5

Indeed: 3.8/5

Pros:

- Purpose & Mission: Employees take pride in helping military families achieve financial stability.

- Benefits: Comprehensive health, retirement, and bonus programs highly rated by staff.

- Work-Life Balance: Flexible schedules and hybrid options for many departments.

Cons:

- Pace of Change: Large-scale processes can slow innovation in some business units.

- Management Layers: Some employees report limited agility due to complex hierarchies.

- High Performance Expectations: The culture emphasizes accountability and measurable results.

4.Compensation & Benefits Snapshot

- Competitive base pay plus annual performance incentives.

- Comprehensive medical, dental, and vision plans starting day one.

- 8% 401(k) company match plus annual retirement contribution.

- Generous PTO, 16 paid volunteer hours, and paid parental leave.

- Tuition assistance and professional certification reimbursement.

- Average salaries: Financial Advisor ~$80–100k; Software Engineer ~$110–130k; Claims Adjuster ~$55–70k.

5.Why Gen Z Might Thrive Here

- Purpose Over Profit: Every role contributes to supporting military families and communities.

- Career Security: A century-old institution with stable growth and strong values.

- Learning Culture: Clear career ladders, training resources, and leadership programs.

- Hybrid Work Flexibility: Modern collaboration tools and partial remote opportunities.

- Inclusive Values: Transparent DEI initiatives and strong internal advocacy networks.

6.What Gen Z Should Ask Or Consider

- What training programs or certifications are available for my specific role?

- How does USAA promote internal mobility for early-career professionals?

- What hybrid or remote work options exist for my department?

- How does the company support mental health and work-life balance?

- What mentorship or leadership programs are available for new hires?

7.Locations & Where USAA Hires

- Headquarters in San Antonio, TX, with major hubs in Phoenix, Tampa, Dallas, and Colorado Springs.

- Nationwide hiring for remote-eligible positions in technology, finance, claims, and customer service.

- Regional service centers supporting banking, insurance, and IT functions across the U.S.

- International presence includes operations in London and Frankfurt.

8.How USAA Works

Work Style

Available: Hybrid, Remote, Onsite

Work Environment

Available: Office

Benefits

USAA offers robust benefits designed to support employees’ physical, financial, and emotional well-being. This includes comprehensive healthcare, 401(k) with up to 8% match, retirement bonuses, paid volunteer time, and generous PTO. Hybrid and remote options are available for eligible roles, with onsite wellness programs, military-friendly workspaces, and inclusive resource groups that reinforce community connection and professional growth.

9.Awards & Recognition

- <a href="https://fortune.com/best-companies/">Fortune 100 Best Companies to Work For</a>

- <a href="https://bestforvets.militarytimes.com/rankings/employers/y2025">Military Times Best for Vets Employers</a>

- <a href="https://www.greatplacetowork.com/certified-company/1100166">Great Place to Work Certified</a>

11.Sources

Last Updated: December 1, 2025

- Company Website: https://www.usaa.com/

- Careers Page: https://www.usaajobs.com/

- Glassdoor Reviews: https://www.glassdoor.com/Reviews/USAA-Reviews-E3033.htm

- Indeed Company Page: https://www.indeed.com/cmp/USAA

- Diversity & Inclusion: https://www.usaajobs.com/diversity