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IT Systems Support Engineer

Sightpath Medical, LLC • Full-time • Bloomington, MN, US • 13h ago

About Us:

Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department.

Responsibilities:

Tier 1 Helpdesk support
Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues
Properly escalate unresolved issues to appropriate internal resources
Prioritize and manage several open issues at one time
Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem), and Microsoft Office 365
Local backup maintenance and testing
Maintain Antivirus at all locations
Local & remote hardware support / troubleshooting and network maintenance
Phone system maintenance / configuration
Mobile Device Management (MDM) via Jamf
Document technical knowledge in the form of notes and manuals

Requirements:

Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows OS and IOS devices
Ability to diagnose and troubleshoot basic technical issues
Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus
Excellent problem-solving and communication skills
Ability to provide clear step-by-step technical guidance, both written and verbal
BS degree in Information Technology, Computer Science or equivalent work experience
Additional certification in Microsoft, VMware or similar technologies is a plus

We offer competitive salaries and full benefits for this job which includes but not limited to the following:

Medical insurance
Dental Insurance
Vision Insurance
Fully Paid STD/LTD Insurance
Fully Paid 2x Basic life Insurance
401k with excellent company match
Paid Vacation

Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

PM25

Compensation details: 50000-60000 Yearly Salary

PI0b5fc93be219-31181-38805451

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