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E-Commerce Trading & Operations Manager (UK & EU)

POP MART • Full-time • london, south east england, uk • 5d ago

Job Title: E-Commerce Trading & Operations Manager (UK & EU) - DTC

Location: Canary Wharf, London (On-site)

Job Type: Full-Time, Permanent

Industry: Designer Toys & Collectibles

About POP MART

POP MART is a global leader in trend culture and entertainment, bringing collectible art toys to life through beloved character IPs like MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.

With a growing footprint across Europe—including the UK, France, Germany, Italy, Spain, and the Netherlands—we’re on a mission to deepen connections with our fans and expand how they discover, collect, and experience POP MART across both digital and physical touchpoints.

As we continue to build our presence across the region, we’re scaling our local e-commerce capabilities and investing in platforms, people, and processes that will define the future of our European digital business.

About the Role

We are entering a pivotal stage in building our European e-commerce organisation. Historically, trading and website operations have been managed from China. Now, we’re transitioning these responsibilities into our newly established UK hub—and you’ll be leading that transformation.

As E-Commerce Trading & Operations Manager (UK & EU), you will take end-to-end ownership of site and app operations while optimising commercial trading performance. You’ll work closely with the Head of E-commerce to ensure smooth knowledge transfer, implement best practices, and establish scalable, localised processes to support the UK and broader EU region as we accelerate growth.

This role blends hands-on execution with strategic oversight, supporting the launch of a new platform, managing day-to-day operations, and driving digital trading excellence.

Key Responsibilities

1. Website & App Operations

Content & Launches

Manage weekly homepage, navigation updates, product drops, and campaign rollouts (e.g., bundles, coupons, GWP).
Own launch QA across products, functionality, links, translations, and mobile UX.

System & Process Management

Ensure accurate stock visibility and readiness.
Monitor site/app uptime, load speed, checkout health, and coordinate bug resolution.

Compliance & Security

Uphold compliance with consent management, privacy UX, payment flows, and product requirements (CE mark, COO, labelling).

Cross-Functional Collaboration

Work with:
Merchandising on assortment readiness
Logistics on SLA communication
Customer Care on FAQ updates and escalation handling
Marketing to support omnichannel campaigns

2. Trading & Performance

Trading Calendar Management

Build and execute a trading calendar aligned with product launches, seasonal moments, and regional holidays.
Coordinate site/app experience with media plans and offline retail initiatives.
Identify performance risks/opportunities (e.g., traffic dips, stockouts, competitive pricing).

Digital Marketing Alignment

Translate marketing/media plans into high-converting onsite experiences and tactical offers.
Work with Marketing to maximise ROI on advertising spend.

Conversion Rate Optimisation (CRO)

Monitor daily KPIs: traffic, CVR, AOV, GMV, funnel health, etc.
Drive localisation improvements (UX, payments, delivery, translations, PDP/LP VM).
Enhance CRM integration across email, app push, and notifications for acquisition & retention.
Flag and resolve risks early (e.g., low stock, UX blockers, compliance flags).

Reporting & Analysis

Deliver weekly trading dashboards and present actionable insights to stakeholders.
Recommend data-driven strategies to enhance site performance and commercial impact.

Candidate Profile

Required Experience & Skills:

4+ years’ e-commerce experience, with proven capability in both site/app operations and digital trading
Strong understanding of website back-end tools, CMS platforms, and content workflows
Demonstrated ability to manage trading calendars, promotions, and align with digital marketing teams
Commercially minded and performance-driven, comfortable using BI tools and analytics platforms
Detail-oriented operator with a strategic mindset
Strong track record of improving CVR and AOV through onsite and promotional actions
Familiarity with app commerce mechanics and mobile-specific CX
Collaborative experience across merchandising, marketing, logistics, and product teams
Fluent in English; Mandarin proficiency is a strong plus due to internal collaboration with China HQ
Additional EU languages (e.g., German, French, Spanish, Italian) are a bonus
Willingness to travel occasionally within Europe and to China

Why Join Us?

At POP MART, you’ll join a fast-scaling European team where your work directly shapes the customer experience. We offer:

🎁 Monthly POP MART collectible drops for employees
💰 Performance-based bonus schemes
🧠 Confidential Employee Assistance Programme (EAP)
📚 Learning & development support
🥂 Regular team gatherings and events
🚀 A unique blend of e-commerce, art, and storytelling

Ready to Apply?

If you’re excited by the challenge of building and scaling a best-in-class digital commerce experience across Europe, we’d love to hear from you.

👉 Click "Apply Now" and submit your CV to join POP MART's European journey.

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