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Customer Service Department Manager - Bilingual

Uline, Inc. • Full-time • Irving, TX, US • $85k - $100k / year • 4h ago

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Train Team Leads to provide top-notch customer service and build a positive team environment.
Manage the daily activities of various Customer Service departments.
Partner with other Managers and with Team Leads to enhance team performance.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.

Minimum Requirements

Bachelor’s degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.
First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-RV1

#LI-TX001

(#IN-TXMANC)

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