Salary: $97,000.00 - $104,000.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: Department: Dept. of Licensing
Division: Business and Professions
Opening Date: 09/29/2025
Closing Date: 10/12/ :59 PM Pacific
Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity At the
Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting for a hands-on leader with the ability to oversee the daily operations of multiple program areas to join our Business and Professions Division as their Assistant Administrator Centralized Investigations and Audits Unit. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. Our Business and Professions Division employs nearly 300 staff who manage 39 professional business licensing programs and regulate more than 200,000 licensees and 30,000 business licensees. The division also manages several statewide programs including the Uniform Commercial Code, Firearms Database, Combative Sports, and Prorate and Fuel Tax Services.
If you enjoy leading programs, and are skilled in change management principles, please read on! Duties As a contributing member to the division's leadership team, you will manage the regulatory activities to ensure licensees meet minimum requirements. Relying heavily on your leadership abilities, you will provide leadership and direction to program staff and supervisors, while partnering with professions to reduce risk to consumers and remove barriers to licensure. With DOL's values in mind you will develop and implement strategic and tactical planning and process improvements. The work you do will include regulatory oversight, policy development and implementation.
Some of what you will do: - Develop and implement strategic and tactical planning and process improvements.
- Ensure section staff are provided with needed tools and resources to include coaching and developing staff skills, knowledge, and abilities, and establishes staff performance standards and expectations.
- Manage operational functions for each program within the section.
- Determine resource needs, including staff levels necessary for program success.
If you are ready to join us in our goal of reducing risk to consumers and remove barriers to licensure and ensure we are able to fulfill our purpose of, "Helping every Washington resident live, work, drive, and thrive." we invite you to apply! Qualifications What you will bring to the position: - Demonstrated managerial experience in leading programs or organizational units.
- Demonstrated experience and ability:
- in the application of leadership skills and change management principles.
- to advance diversity, equity, and inclusion efforts.
- to develop and implement holistic, creative, and strategic ideas and initiatives.
- to lead, develop, and support a large customer/public service organization.
- Demonstrated ability to maintain effective communications with all levels within the organization including the ability to deliver complex oral and written presentations.
- Demonstrated experience in the development, interpretation and application of policies or procedures
- The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Experience can be gained concurrently. What may help set you apart: - Bachelor's degree in business administration, public administration, or another related field.
- Experience working in state licensing and regulation.
- Experience working with state government budget and policy.
- Experience working with state legislative and rulemaking processes.
- Experience in process improvement, quality assurance and project management.
- Experience interpreting and applying government laws, rules, and policies.
Additional Requirements of Employment: - Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about this position, available accommodations, or the interview process, contact Dawn Loduha Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: - Select the Apply button at the top of this job announcement.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. A paycheck is just part of a total compensation package. We offer some of the nation's best
benefits .
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, email the
Talent Acquisition Team Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at or may email theApplicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at .
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .
More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC .
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated
01
I understand to be considered for this position I must answer all supplemental questions fully.
02
This position requires the ability to travel overnight and out of state. Are you ready willing and able to meet this requirement?
03
Do you have the ability to work in-person in our Olympia office three days a week or more as business needs arise?
04
Do you have the ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions?
05
In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How would you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed?
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How many years of professional managerial experience do you have in leading programs or organizational units?
- I do not have this type of experience.
- I have less than 1 year of this type of experience.
- I have 1 or more years of this type of experience.
- I have 2 or more years of this type of experience.
- I have 3 or more years of this type of experience.
- I have 4 or more years of this type of experience.
- I have 5 or more years of this type of experience.
07
Do you have demonstrated experience and ability to:(select all that apply)
- Apply leadership skills and change management principles
- Advance diversity, equity, and inclusion efforts.
- Develop and implement holistic, creative, and strategic ideas and initiatives.
- Lead, develop, and support a large customer/public service organization.
- None of these.
08
Tell us what you believe has made you a successful leader in a fast-paced deadline driven environment.If you do not have this experience type n/a.
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Do you have experience in the development, interpretation and application of policies or procedures?
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Tell us about your ability to maintain effective communications with all levels within the organization including the ability to deliver complex oral and written presentations.If you do not have this experience type n/a.
11
Tell us about your experience and how it specifically relates to this position.If you do not have this experience type n/a.
12
Where did you learn of this vacancy?
- careers.wa.gov
- LinkedIn
- Facebook
- Twitter
- DOL jobs pages
- Hiring event/workshop
- Indeed.com
- Word of mouth
- Other
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If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
Required Question
