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Director of Front Office

White Lodging • Milwaukee, WI, United States • 4h ago

Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.
Responsibilities
What You'll Do

Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Develop and implement department strategies that improve financial performance and guest satisfaction.
Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
Collaborate with other departments to drive alignment and communication for an optimal guest experience.
Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You'll Bring

Previous front office leadership experience, preferably in a full-service hotel environment.
Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
Ability to develop and motivate teams while managing multiple operational priorities.
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
Proven ability to drive performance results and uphold hospitality standards.

Other Information
What You Can Look Forward To

Day 1 Medical, Dental and Vision insurance
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Complimentary wellness tools
Unlimited referral bonuses
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2540

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