Patients Bookings Coordinator
This is an exciting opportunity for a hardworking and enthusiastic individual to join the SAH Diagnostics bookings department at our head office in Bristol.
The applicant should have excellent organizational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. The post holder deals with patients, relatives, and healthcare professionals on the phone. Applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.
The post holder will be required to work 37.5 hours per week between the hours of 09:00 and 18:00 Monday to Friday.
Job Title: Patients Booking Coordinator
Location: SAH Diagnostics Office, Future Space, UWE Campus, Bristol
Contract Type: Full-time, Fixed-Term Contract (until 01 August 2027, with possibility of extension)
Start Date: Immediately
NHS Band Equivalent: Band 3
Salary: £24,937 to £25,674 per annum (pro rata)
Reporting to: Head of Clinical Operations
Location: SAH Diagnostics, North Gate, Filton Rd, Stoke Gifford, Bristol BS34 8RB
About the Role
SAH Diagnostics is an innovative and fast-growing healthcare provider delivering high-quality diagnostic services across the UK. We are seeking a highly organised, proactive, and patient-focused individual to join our team as a Bookings Coordinator.
In this vital role, you will manage ultrasound referrals, schedule appointments, and ensure smooth communication between patients, GPs, sonographers, and our wider team. You will be the first point of contact for many patients, providing a professional and compassionate service that supports access to timely diagnostics.
This position plays a crucial role in supporting access to diagnostic services in the community and requires a candidate who is dependable, compassionate, and detail oriented. Training will be provided as necessary, and the role may include occasional travel between service locations, depending on operational needs.
This is a fantastic opportunity for someone with strong administrative experience, excellent communication skills, and a passion for delivering outstanding patient care.
Key Responsibilities
- Manage referrals received via secure NHS email accounts.
- Contact patients by phone to arrange appointments, ensuring suitable location, date, and time.
- Send appointment confirmations and pre-procedure instructions by secure email.
- Provide reminder calls/texts before appointments to reduce non-attendance.
- Follow up with patients who miss appointments, rescheduling where appropriate.
- Communicate rejected referrals clearly to GPs with supporting documentation.
- Respond to queries via the dedicated service helpline (phone provided).
- Record and pass on GP messages about ultrasound reports to sonographers.
- Collect and log data required for service audits and reporting.
Essential Criteria
- Previous experience in an administrative or booking role (healthcare or similar).
- Excellent verbal and written communication skills.
- Courteous and professional telephone manner.
- Strong organisational and time management skills.
- Ability to work independently, using initiative and prioritising effectively.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Proficient IT skills
- Awareness of handling confidential information in line with data protection.
- Ability to work collaboratively as part of a team.
Desirable Criteria
- Experience working in a healthcare or diagnostic setting.
- Understanding of NHS referral processes and systems.
- Knowledge of the impact of missed appointments in healthcare services.
What We Offer
- Competitive salary of £24,937 to £25,674 per annum (pro rata) equivalent to a Band 3.
- Office-based role at our modern Future Space facility, UWE Campus.
- Training and support provided to help you excel in the role.
- Opportunity to contribute to a growing healthcare organisation making a real difference in patient care.
About SAH Diagnostics
SAH Diagnostics is a trusted provider of diagnostic healthcare services, working in partnership with NHS organisations and private clients. We deliver high-quality, patient-focused care across multiple specialties including Ultrasound, Urology, Cardiology, Imaging, and Cancer Pathways. Our mission is to support the NHS, enhance patient access, and improve health outcomes across the UK.
How to Apply
If you are enthusiastic, compassionate, and committed to excellent patient service, we’d love to hear from you. Please submit your CV and a short covering statement outlining your suitability for the role to recruitment@sahdiagnostics.com today.
SAH Diagnostics is an equal-opportunity employer. We encourage applications from all backgrounds and are committed to creating an inclusive and supportive work environment.
Closing date: October 10, 2025
