Who We Are
Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer that combines its industry leading hotel amenity manufacturing capabilities with a passion for pure and innovative bath products. We have an unwavering commitment to excellence, environmental stewardship and clean, skin-friendly formulations. For more information, visit www.gilchristsoames.com.
About Guest Worldwide
Guest Worldwide, a Sysco company, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing hospitality products for more than 40 years to over 25,000 well-known hotel chains and independent properties in over 100 countries. Recently achieving 1 billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Manufacturing, distribution, and purchasing resources are strategically located in the United States, Canada, Europe, Asia, and the Middle East, ensuring superior product selection and availability, as well as quick and efficient response to meet virtually every need.
Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 50-billion-dollar industry leading global food and beverage distribution company, employing hundreds of thousands of employees worldwide and home to the 13th largest sales organization in the world.
This role is instrumental in driving standardized processes, embedding ISO and GMP-compliant systems, managing change, and building a high-performing quality culture across the organization.
JOB SUMMARY
This role is instrumental in driving standardized processes, embedding ISO and GMP-compliant systems, managing change, and building a high-performing quality culture across the organization.
POSITION PURPOSE:
The Director of Global Quality Assurance & Quality Control leads the quality function across vertically integrated operations and global network of contract manufacturers. This leader is responsible for shaping and executing a robust Quality Management System (QMS) that ensures product excellence, customer satisfaction, regulatory compliance, and business continuity across the entire supply chain—from development through delivery.
Global Quality Strategy & Leadership
- Define and execute a unified global quality vision and roadmap aligned with company growth objectives and regulatory landscapes.
- Lead the design, development, and implementation of global quality assurance and control programs—including product specifications, testing protocols, and compliance frameworks for both in-house and third-party operations.
- Lead a team of managers, Engineers & microbiologist.
- Champion quality culture across the enterprise; drive adoption of best practices, ISO standards, and continuous improvement methodologies across all functions.
Partner, collaborate with Teams in APAC and EMEA regions for contract manufacturer strategy and Quality Performance
Quality Management Systems (QMS)
- Oversee the development and continuous improvement of an integrated QMS that meets ISO 22716 (Cosmetic GMP), FDA, EPA, and international regulatory standards.
- Govern documentation systems, CAPA processes, risk management programs, change controls, and audit readiness frameworks.
Lead internal and external audit programs and ensure readiness for regulatory inspections globally.
Supplier & Contract Manufacturing Oversight
- Establish and manage global supplier qualification and compliance programs, including quality agreements, audits, and ongoing monitoring.
- Partner with Procurement and R&D to ensure supplier performance, adherence to specifications, and proactive risk mitigation.
Collaborate with contract manufacturers across multiple geographies to deploy quality standards, training, and inspection protocols.
Customer Experience & Compliance
- Lead the global customer complaint and feedback program, leveraging insights for corrective actions and product enhancement.
- Ensure all products meet or exceed safety, quality, labeling, and regulatory requirements in domestic and international markets.
- Stay current on global regulatory trends; assess potential impact and ensure timely alignment with internal policies and systems.
Change Management & People Development
- Drive the cultural and organizational transformation required to elevate quality mindset across the business.
- Lead, coach, and develop a high-performing global quality team, with clear succession planning and talent development.
- Serve as a trusted advisor to executive leadership on all matters related to product integrity, compliance, and risk.
Performance & Continuous Improvement
• Define and track global Quality KPIs and scorecards. Analyze trends, identify gaps, and initiate corrective/preventive actions.
• Lead cross-functional quality improvement initiatives using Lean, Six Sigma, or other structured methodologies.
• Leverage digital tools and automation to enhance visibility, efficiency, and predictive quality control.
Degrees/Certificates
- Bachelor's degree in the area of relevant studies such as Engineering, Quality Management, Operations, R&D or Business.
Experience Years and type of experience
- 15+ years of progressive leadership in Quality Assurance/Quality Control within consumer products, cosmetics, personal care, or pharmaceutical industries.
- Demonstrated success in managing global quality systems and supplier quality programs.
- Experience in regulated environments (e.g., FDA, EPA, ISO) and in leading organizational change.
SKILLS
- Strong leadership skills, including the ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure. Collaborative management style and strategic team player. Delegates responsibilities effectively. Recognizes and acknowledges the value others bring to the organization.
- Excellent communication (written and verbal), interpersonal and professional interactive skills. Ability to effectively present information and respond to questions from customers, management and inter-department staff. Capable of working with others in a proactive and constructive manner.
- Well-developed strategic planning, business and financial management skills (i.e., pricing, forecasting, budget planning, etc.). Understanding Sysco’s key business metrics and systems – preferred.
- Strong analytical and technology skills in productivity, performance, and other related data.
- Extensive knowledge and understanding of P&L and key components to drive and sustain positive financial results.
- Strong presentation and negotiation skills.
- Fact-based decision-making style and the type of senior executive who comes to the table with a pragmatic view of the marketplace and the opportunities within it, but who also recommends solutions at both a strategic and functional level.
- A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities, as necessary. Able to manage large, complex projects. Uses time effectively.
- Familiarity with Forecasting and Demand Planning and Data Mining applications.
- Customer Service – Responds promptly to customer needs. Solicits customer feedback to improve service. Responds promptly to requests for service and assistance as needed.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
- Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
- Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
- Proficient use of MS Office (Word, Excel, PowerPoint, Access and Outlook).
PHYSICAL DEMANDS & WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse and other office/manufacturing equipment, telephone to talk and hear, and stoop, kneel, crouch, crawl and balance. The employee is frequently required to reach with hands and arms and may lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision and ability to adjust focus.
While this position will primarily work in an office environment, travel is regularly required to visit other office locations, Distribution Centers, customer meetings, company events, staff meetings, training sessions, and/or industry or vendor trade shows. A valid passport is required for international travel.
May be required to utilize personal vehicle for business travel that may result in long periods of sitting. Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.
This position is occasionally exposed to wet and/or humid conditions, elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and outside weather conditions.
The noise level in the work environment is usually moderate.
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