Job Description Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world's most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.
As a Senior Product Associate in Customer Application Experience, you play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.
Job responsibilities - Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through data analytics and discovery.
- Plan for upstream and downstream implications of new product features on the overall product experience.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on valuable product features.
- Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets across the product development life cycle.
- Write requirements, epics, and user stories to support product development and maintain Jira hygiene.
- Create data mapping to understand the impact of values and ensure key information is included in service data transfer and key documents.
- Assist with onboarding new services.
- Define acceptance test criteria in JIRA and create automated tests using BDD or TDD approaches, including test data for execution.
- Create diagrams such as Class, Sequence, and Flow/Activity Diagrams using Confluence, VISIO, or similar tools.
- Be an AI Enthusiast, seeking ways to incorporate AI within the orchestration of the Credit Card opening process.
- Own the product backlog for core features and components, driving feature enhancements and modernization work from inception to production.
- Manage key relationships with engineering, architecture, analytics, automation teams, and diverse product teams to understand their needs and program goals.
- Communicate effectively and frequently, sharing the product vision and articulating questions and answers needed to build the right features.
- Be a center for knowledge, with deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to teams that can effect change.
- Be a Technical & Customer Problem Solver, asking questions and defining problems within the Chase ecosystem, understanding current technologies and approaches, and identifying those needed to drive objectives for technical products.
Required qualifications, capabilities, and skills - Experience as a technical product manager with a strong background in preferably with experience managing technical platforms and/or data-focused capabilities. Individual with good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Microservices, Kafka, AWS, etc. Prior software development experience is a plus.
- A customer obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear business requirements.
- Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation.
- Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
- Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills.
- Experience using Agile and JIRA toolkit for product delivery
- Demonstrated ability to convey technically complex ideas in business language
- Experience of working with JIRA, Swagger and API designing and documentation. SOAP, XML, JSON and other similar web services protocols/technologies
- CSM, CSPO, and AWS Practitioner certifications preferrable
Preferred qualifications, capabilities, and skills - AWS Certifications
- Deep understanding of APIs, Transactional data, and working within a service as a product framework .
- Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.
- Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.
- Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
