$32.15 - $48.23 Hourly
$66,880 - $100,320 Annually
This position is a Pay Band C9
Posting Details
We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.
This posting will be used for recruitment in the following areas of CYFD's Protective Services Division.
CPS Statewide Central Intake Supervisor positions
Protective Services has positions available with non-traditional hours, days and weekends. Please let the interview panel know if you are interested in non traditional days and/or hours.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
Child Protective Services Case Workers make decisions regarding the safety of a child or vulnerable adult, whether to forward referrals to local field offices for investigation or refer a family who has been in an abuse/neglect situation to supportive services. They participate in "phone triage" as recipients of reports, operator, or designated runner. Duties include triage of calls, routing calls to, assessing if injuries have occurred, or are imminent to alleged victim(s); document incoming calls and referrals (I&R); provide callers with resource information; taking messages when appropriate; checking voice mail or status and/or call back messages, and communicating with colleagues and supervisors.
This is a supervisor level position and will devote a substantial portion of time to assigning and directly supervising the work of at least two (2) full-time equivalent employees.
How does it get done?
The following describes what the duties for each service area: Maintains knowledge of the New Mexico Children's Code and obtains information necessary to create appropriate case plans to provide safety, permanency, and well-being to children. Assess the safety of and risk to all children of the family who are the subject of a CPS referral as well as assess the family needs and strengths throughout the life of a case. Notify supervisor of any child(ren) placed into emergency custody by law enforcement and/or those requiring placement. Participate in any local Quality Assurance reviews. Participate on agency work groups and/or task forces as assigned. Promote staff development by providing support to co-workers in skill-building and program development. Assist co-workers in the development of improved skills in FACTS. Actively seek ways of improving procedures with Statewide Central Intake, including but not limited to Phone Triage. At lease once quarterly, give community presentations regarding reporting abuse, neglect, or exploitation and SCI Intake procedures. Mentor and train new workers when they begin working at SCI. Help facilitate in-service training within SCI. Incumbent will serve as the lead worker in a unit of intake workers. Ensure that "ready lights" are on and be available to accept calls, unless otherwise approved by supervisor. Answer call wait light, police line(s), and designated social work line(s) in a prompt manner. Provide administrative supervision for unit, e.g., review for approval employee time sheets, leave requests, schedule shift requests, etc. to ensure appropriate coverage while creating and maintaining a positive work environment, review and approval travel, payments, etc. Review intake workers work product to ensure quality services and accurate and appropriate decision making, provide feedback to workers, and participate in other duties as assigned to achieve agency mission. Determine if Indian Child Welfare Act (ICWA) applies. Review intakes to assure quality of reporting. Train workers how to manage the different functions of their job responsibilities to make the process move efficiently. Use the SDM tools to ensure good decision making. Manage workflow, when necessary, i.e., FACTS is down, sick leave, training, and vacancies. Conduct SDM case reviews. Keeps up to date on occupationally specific technological developments; makes effective use of technology to achieve results.
All case workers will complete FACTS documentation on providers as per policy and procedure.
Ideal Candidate
Experience as it relates to: Working directly with Children, Youth, and their families; Partner with Community Service providers as it relates to Children, and Youth; Working with Youth in a school setting; Determining eligibility for services that might be needed for the Children, Youth and Families; Conduct and complete assessments of safety, risks, strengths, and family needs; Developing Safety plans for the Children, Youth and Families; Participate in multidisciplinary meetings; Identify, provide, and/or arrange timely assessments/evaluations/ interviews; Conduct medical case management activities for eligible clients. Recruiting and retaining resource foster parents.. Conducting Licensure process for process for prospective resource foster parents..
Minimum Qualification
Bachelor's Degree in social work, education, counseling, psychology, sociology, criminal justice, or family services from an accredited college/university and three (3) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: , : Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
