Overview
This position will be hybrid based out of our Franklin, TN office. Job Summary: We are seeking a detail-oriented and proactive Coupa Administrator to manage and optimize our Coupa platform. This role will be the subject matter expert on Coupa and support procurement, invoicing, and expense management processes, ensuring system integrity, user support, and continuous improvement of Coupa functionalities.
About Us: Specialized Dental Partners, a private equity backed firm in 36 States, is the exclusive management services group for endodontists, periodontists, and other specialized dentists. We partner with top tier specialized dentists throughout the United States to collaborate and grow their practices so they can pursue clinical excellence without getting mired in the administrative side of the business - and without relinquishing clinical autonomy. Specialized Dental Partners provides comprehensive operational, marketing, and administrative support services, reinvests resources, and applies best practices and innovative technologies to improve clinical and financial performance - resulting in steadier, more profitable growth for all. The result is that our partners are able to do more of what they love while securing their professional futures.
Responsibilities
System Administration: - Maintain and configure Coupa modules (Procure-to-Pay, Invoicing, Expenses, etc.)
- Manage quarterly Coupa releases, including testing and deployment of new features
- Configure and maintain approval chains and workflow routing
- Manage user roles, permissions, and access controls
- Monitor system performance and troubleshoot issues
Process Optimization: - Collaborate with stakeholders to streamline procurement and expense workflows
- Identify opportunities for automation and efficiency within Coupa
User Support & Training: - Provide end-user support and training across departments
- Develop and maintain documentation and training materials
Integration & Data Management: - Support integrations between Coupa and ERP systems (e.g., Sage Intacct, Workday, etc.)
- Ensure data accuracy and consistency across platforms
- Maintain supplier, category and chart-of-accounts data governance to ensure accuracy and compliance
Compliance & Reporting: - Ensure compliance with internal policies and external regulations
- Generate reports and dashboards for procurement and finance teams
- Track and report on KPIs such as procurement cycle times, invoice processing times and user adoption rates
Qualifications
Qualifications: - Bachelor's degree in Business, Finance, IT, or related field
- 2+ years of experience administering Coupa
- 2+ years experience in procurement, finance and expense management processes
- 2+ years of experience with ERP integrations and data management
Preferred Skills: - Familiarity with SQL, APIs, or scripting for system integrations
- Experience in change management and user adoption strategies
- Experience with Coupa InvoiceSmash configuration and optimization
- Familiarity with payment processing workflows within Coupa Pay
- Experience with quarterly Coupa release management and regression testing
- Knowledge of procurement best practices and compliance standards & frameworks
- Experience in multi-site healthcare businesses
- Coupa certifications (preferred but not required)
- Past experience in training users on how to use Coupa platform and features
- Excellent problem-solving and communication skills
Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The salary range for this role is $90,000 - $100,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.
