Summary Objective:
Develop Fit360 programs and grow business by creating member relationships, leading Fit360 Coaches to success, and working with the team to exceed all goals and expectations.
Essential Functions:
- Deliver the ultimate fitness experience to every member, every time
- Design weekly Fit360 programs and recommend exercises according to guidelines
- Develop Fit360 business and exhibit dedication to the member experience
- Grow percentage of participating Fit360 members to exceed monthly goals
- Monitor small-group fitness trends and member feedback to provide insight on Fit360 programs
- Visit Fit360 classes on a weekly basis
- Manage, coach and motivate Fit360 Coaches
Job Responsibilities:
- Recruit, hire, and train Fit360 Coaches
- Lead Fit360 classes, set-up and break down according to published schedule and course offerings
- Understand all Fit360 offerings
- Serve as primary point of contact for all new and existing members
- Engage all new and existing members in Fit360 value discussions
- Maintain accurate records of Fit360 Member Participation Rates
- Ensure 70 percent new member Fit360 trial class participation
- Ensure 40 percent conversion rate to Fit360 consistent participation
- Follow through and monitor all Fit360 leads and prospects, at one, 30, and 90 days
- Work with other team members to establish and achieve measurable goals
- Utilize technology for all personal training programming, scheduling, and billing
- Record all hours accurately
- Understand and follow employee standards of conduct and ethics
- Understand and uphold club building, facilities, service, program, and emergency procedures
- Complete all in-house staff training as assigned
- Assume other duties as assigned
- Work early mornings, evenings, and weekends as required
Required Knowledge, Skills & Abilities:
- Excellent verbal and nonverbal communication skills
- Excellent listening skills
- Ability to motivate and nurture others
- Demonstrated selling skills
- Strong work ethic that includes punctuality, organization, and attention to detail
- Ability to maintain a friendly, enthusiastic, and positive attitude
- Outwardly facing professional appearance
- Confidence and desire to create new relationships quickly
- Ability to quickly acquire and apply new knowledge and skills
- Ability to handle challenging customer experiences with patience, tact, and professionalism
- Superior sense of customer service at all times
- Willingness to work flexible hours
- Excellent telephone etiquette
- Mastery of Small Group Training Business Development
- Mastery of Small Group Training Sales
- Understanding of basic cash procedures
Required Experience, Education & Certifications:
- Personal training experience (preferred)
- Nationally recognized personal training certification from a US Fitness accepted provider is required within 30-days of hire
- CPR/AED Certification is required
- Participate in professional development and continuing education opportunities in order to maintain national certification per year
Employee Benefits:
All US Fitness team members receive:
- Complimentary Membership and Guest Privileges
- Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee Referral Gift
- In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
- Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
- 401(k) Retirement Plan
- Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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