Mosaic

0. Company Stats

Industry: Healthcare & Human Services

Founded: 1913

Size: 1,000–5,000

Location: Omaha, NE

Stage: Established

Stock Symbol: N/A

Work Style: Multi

1. Company Snapshot

Mosaic is a nonprofit, whole-person healthcare organization that has been empowering people with disabilities, mental and behavioral health needs, autism, and aging adults since 1913. Operating across 12 states in more than 750 communities, Mosaic supports nearly 5,000 people with services designed to help each person live as independently and meaningfully as possible. As an affiliated social ministry of the Evangelical Lutheran Church in America and a member of Lutheran Services in America, Mosaic is rooted in a mission that goes beyond healthcare, it's about dignity, belonging, and relentlessly advocating for people who are too often overlooked.

2. Culture & Gen Z Alignment

Mission That's Impossible to Ignore

Mosaic's entire reason for existing is to empower people who face barriers, physical, cognitive, emotional, and social. For Gen Z workers who want a career with visible, human impact, few places offer a clearer line between what you do each day and the difference it makes in someone's life.

Advocacy Built Into the Work

Mosaic doesn't just provide services, it pushes for systemic change. Staff actively engage in legislative advocacy, like championing the Recognizing the Role of Direct Support Professionals Act, which seeks federal recognition for DSPs as a distinct profession. If you care about disability rights and social equity, you'll find colleagues and leadership who share that drive.

Inclusive, Community-Rooted Culture

Mosaic's workforce spans dozens of communities across the country, and the organization is deeply woven into the fabric of each one. The culture is described by employees as collaborative, family-oriented, and grounded in shared values, a place where people often stay for ten or more years because the mission keeps them engaged.

3. What Employees Say

Company Ratings

Glassdoor: 4.1/5

Indeed: 3.5/5

Pros:

- Meaningful Client Relationships: Employees consistently highlight the bond formed with the people they support as the most rewarding part of the job, many say it's life-changing.

- Supportive Coworkers: Reviews frequently praise the team environment, with frontline staff describing strong camaraderie and mutual support.

- Benefits Package: PTO begins accruing immediately, and the company offers tuition assistance, supplemental insurance, and an Employee Assistance Program through Cigna.

Cons:

- Management Inconsistency: Experiences with direct supervisors vary significantly by location, strong in some sites, disorganized in others.

- Work-Life Balance Challenges: Some employees, particularly in residential settings, report being called in during off hours or feeling stretched thin due to staffing shortages, a systemic issue across the DSP field.

- Pay: DSP wages, while slightly above the national average for the role, remain low relative to the emotional and physical demands of the work. This is a known industry-wide challenge that Mosaic is actively advocating to address.

4. Compensation & Benefits Snapshot

- Direct Support Professional (DSP) average pay is approximately $17–$19/hour (~$36,000–$40,000/year); Executive Directors earn up to ~$102,000/year

- PTO begins accruing from day one and covers vacation, sick leave, doctor's appointments, and childcare

- Full-time employees can receive up to $4,500/year in tuition assistance through Bellevue University; part-time employees up to $4,000/year; immediate family members qualify for up to $2,500/year

- Cigna Life Assistance Program available immediately to all employees at no cost, covering work, family, finances, and emotional health

- Supplemental insurance options through Colonial including Short Term Disability, Critical Illness, Accident, and Cancer coverage

- Compensation and benefits rated 3.7/5 by employees on Glassdoor

5. Why Gen Z Might Thrive Here

- Real, Visible Impact: Unlike desk jobs where results are abstract, DSP and care work at Mosaic produces daily, tangible outcomes, you help someone accomplish a goal, build a skill, or simply have a better day.

- Values Alignment: Mosaic's commitment to inclusion, advocacy, and equity maps closely to the values Gen Z consistently ranks as top priorities in an employer.

- Education Benefits from Day One: Tuition assistance for employees and their families is a meaningful benefit for Gen Z workers still building their credentials or carrying student debt.

- Career Pathways: Mosaic offers paths from entry-level DSP roles up through supervisory, administrative, clinical, and leadership positions, there's room to grow without leaving the mission.

- Longevity and Stability: As a 110+ year-old nonprofit with a diversified geographic presence, Mosaic offers a kind of organizational stability rare in the human services sector.

6. What Gen Z Should Ask Or Consider

- What does the staffing situation look like at this specific location, and how are on-call and overnight shifts typically handled?

- How does management at this site support frontline staff, and what does escalation or conflict resolution look like in practice?

- What opportunities exist for advancement from a DSP role, and has anyone in this location moved into a supervisory or administrative position recently?

- Is the tuition assistance program compatible with the school or program I'm currently enrolled in or planning to attend?

- How does this role handle the emotional demands of the work, is there access to peer support, supervision, or mental health resources for staff?

7. Locations & Where Mosaic Hires

- Operates in 12 states across more than 750 communities; headquartered in Omaha, Nebraska

- Strong presence in Nebraska, Iowa, Kansas, Indiana, Connecticut, New Hampshire, Maine, Rhode Island, Arizona, and other Midwestern and Northeast states

- Services delivered locally, most roles are community-based and place-based, not remote

- Mosaic continues to grow through acquisitions and partnerships, expanding its geographic reach over time

8. How Mosaic Works

Work Style

Available: Onsite

Work Environment

Available: Client Site, Office

Benefits

Mosaic offers PTO that begins accruing immediately, tuition assistance of up to $4,500 per year for full-time employees (and support for their families), the Cigna Life Assistance Program at no cost, a range of supplemental insurance options, and access to training and career development resources across the organization.

9. Awards & Recognition

- <a href="https://www.mosaicinfo.org/who-we-are/">110+ Years Serving People with Disabilities</a>

11. Sources

Last Updated: February 23, 2026

- Glassdoor Reviews: https://www.glassdoor.com/Reviews/Mosaic-Reviews-E23281.htm

- Glassdoor Salaries: https://www.glassdoor.com/Salary/Mosaic-Salaries-E23281.htm

- Mosaic Who We Are: https://www.mosaicinfo.org/who-we-are/

- ZipRecruiter DSP Salary Data: https://www.ziprecruiter.com/co/mosaic/Salaries/Direct-Support-Professional-Salary