SYSTEM MEDICAL RECORDS QUALITY COORDINATOR
TACOMA, WASHINGTON
(May work from any of our FBH Sites located throughout Western Washington or Oregon)
Catholic Community Services, Family Behavioral Health is looking for a System Medical Records Quality Coordinator to join our innovative team.
WHO WE ARE:
We are a values-driven organization, providing family-centered behavioral health care for children, youth, and families. Our services are provided primarily in client homes and in the community. Our enthusiastic clinical teams provide intensive mental health treatment, community support, and peer services to help children and youth remain safely in their own home with their family. Our aim is to help families maintain hope and to collaboratively build on their strengths to reach their goals. We have sites located in Tukwila, Burien, North Tacoma, University Place, Olympia, Shelton, Bremerton, Aberdeen, Yelm, Vancouver, and Portland Oregon. We employ 750 energetic and compassionate employees.
WHAT WE VALUE:
Compassion, Diversity, Strength-Based-Approaches, Social-Justice, & Our Staff!
WHAT WE OFFER:

Starting Salary Range: $86,611.20 -$96,345.60

BENEFITS:

12 paid holidays; plus 1 personal holiday each year!
3 weeks' vacation per year
12 sick-days per year
Medical
Dental
Vision Insurance
Life Insurance (1 times annual salary)
Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension

The FBH System Medical Records Quality Coordinatoris on a team that handles clinical medical record requests coming from all 9 FBH sites and plays a pivotal role in FBH's quality management, quality improvement, compliance, and risk management strategies. This team is the primary point of contact for all clinical records requests and ensures full compliance with Federal, State, and organizational privacy standards. The position is part of a team that proactively drives system-wide improvements, contributing to strategic initiatives that enhance documentation quality, operational efficiency, and risk mitigation. By championing best practices, the team safeguards the integrity, accuracy, and confidentiality of client health records. The position serves on a team that plays a key role in administrative oversight, quality assurance monitoring, and fostering a culture of compliance. This position is essential to organizational excellence.
JOB SUMMARY:
Clinical Medical Records Requests
• Receive and process medical records requests across all FBH site staff, external agencies, and authorized individuals in accordance with FBH policies and HIPAA regulations.
• Redact sensitive information from clinical documents to ensure confidentiality and compliance.
• Track and maintain timelines for records requests, maintaining accurate logs of open and completed cases.
• Prioritize and manage workload effectively to meet deadlines and respond to urgent requests.
• Ensure all redacted and released documents are properly stored in client electronic health records.
• Work in conjunction with FBH Medical Records Team (MRT) to provide guidance to site staff on documentation release procedures and confidentiality standards.
• Interact with FBH staff, allied community agencies, clients, and other stakeholders as necessary to fulfill job duties
Clinical Medical Records Quality Reviews
• Conduct regular and random reviews of clinical records to ensure documentation is complete, timely, and compliant with Medicaid, state, and organizational standards.
• Through regular monitoring of clinical records, act to notify FBH System Leadership about any aspect of documentation that may constitute clinical or agency risk.
• Verify that medical necessity is documented for admissions, ongoing treatment, and service closures.
• Summarize findings from chart reviews and submit reports as required.
• Collaborating with FBH MRT and site CQI leads to support a culture of learning and professional development.
HIPAA:

- Responsible for upholding a culture of privacy and security in a highly confidential work environment.
- Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information.
- This position will be based out of the FBH System office in the Northend of Tacoma, WA.
A full job description with qualifications may be shared with candidates identified for an interview.

WHAT WE ARE SEEKING IN A CANDIDATE:
• Bachelor's degree in social services or related field
• Designated by the state behavioral health licensing authority as a Mental Health Professional (MHP - Washington) or Qualified Mental Health Professional (QMHP - Oregon) or meets qualifications for such.
• Three or more years' experience in a progressively responsible Clinical and/or Behavioral Health Operations position.
• Knowledgeable about healthcare privacy, healthcare quality management and quality improvement practices, medical billing systems, utilization management strategies, electronic health records.
• Ability to work independently in addition to working as a member of a team.
• Knowledge of approaches to continuous quality improvement.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with families and professionals.
• Committed to maintaining an optimistic, solution-focused, and strength-based approach in all dealings with internal and external stakeholders.
• Must have a basic understanding of the effects of trauma upon youth and their families.
• Computer skills with experience with the Microsoft suite of applications including Word, Excel, Teams, and SharePoint, among others.
• Excellent written and oral communication skills.
• First/AidCPR certified or the ability to become certified within the 1 month of employment

Valid driver's license & current automobile insurance, reliable transportation with an acceptable driving record per CCS policy.
Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Supportand uphold the mission, beliefs, and values of Catholic Community Services of Western Washington.
PREFERRED QUALIFICATIONS:
• Experience working in a private non-profit system.
• Experience in provision of Wraparound or Intensive Behavioral Health Services or Children's mobile crisis services or the equivalent.
• Proficient experience with medical/behavioral health privacy regulations and electronic health record systems.
ABOUT TACOMA:
Urbanites are drawn to downtown Tacoma for its competitively priced living spaces with sweeping views of Mt. Rainier, city and water views. Families gravitate toward Tacoma's charming neighborhoods with big city amenities. Tacoma is conveniently located on the I-5 corridor and Seattle is easily accessible. Enjoy all the area has to offer:

A haven for hikers, runners, and cyclists. Tacoma is alive with activities from students attending the Universities and Trade, Technical and Community Colleges.
Tacoma's gourmands and culinary connoisseurs have cultivated a scene that's made national press, with top-notch meeting and convention spaces, and huge headliner concerts have drawn visitors from across the globe.
The birthplace of world-renowned glass artist Dale Chihuly, whose work is displayed at the Glass Museum, Tacoma is home to vibrant, creative community writers, artists and musicians, photographers, filmmakers, passionate entrepreneurs, and business owners.

If you are passionate about providing strength-based mental health services for children, youth, and their family, we would love to hear from you!
If you are on our careers page and you are interested in being considered for this opening: please click on "Apply" to upload your resume and answer a few questions for consideration.
If you are not on our careers page: please copy and paste the following URL into your browser: FBH Jobs to view our opportunities. Search for your jobs of interest and click on "Apply" to upload your resume and answer a few questions for consideration.
For additional information, please contact:
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

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