29016 senior customer success manager jobs found

As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an...

About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale. Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon's platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure. At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other...

Why this role is important to us: The Senior Customer Success Manager (CSM) is the key partner helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp. This role will engage our customers to create an effective strategic partnership by driving and executing adoption activities, demonstrating technical best practices, as well as growing and developing new relationships. The CSM will grow annual recurring revenue (ARR) through expansion & customer success management activities. As a Senior Customer Success Manager you will ultimately monitor and drive adoption and upselling with the client, whilst managing cross-sales opportunities. You'll be working with SimCorp client's large and small, with the aim of further helping them see value and adopt our services and solutions. Your responsibilities: Promoting Customer Focus: Build rapport and work collaboratively with other departments to improve internal...

Why this role is important to us: The Senior Customer Success Manager (CSM) is the key partner helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp. This role will engage our customers to create an effective strategic partnership by driving and executing adoption activities, demonstrating technical best practices, as well as growing and developing new relationships. The CSM will grow annual recurring revenue (ARR) through expansion & customer success management activities. As a Senior Customer Success Manager you will ultimately monitor and drive adoption and upselling with the client, whilst managing cross-sales opportunities. You'll be working with SimCorp client's large and small, with the aim of further helping them see value and adopt our services and solutions. Your responsibilities: Promoting Customer Focus: Build rapport and work collaboratively with other departments to improve internal...

As a Senior Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, top tier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience. Why join Tipalti? Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals...

Customer Success Manager Employment Type: Full-Time Location: DC area, hybrid Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV Washington Post: Your kids' apps are spying on them Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google's Black Box Ad Empire ABC7 News: The State of Children's Privacy Online NBC News: How many apps are tracking your children Our team of lawyers, data scientists, engineers, economists, and researchers span globally with presence in California, New York, Washington DC, London, and Singapore. ABOUT THE ROLE...

Since we launched in 2019, CapIntel has been on a mission to elevate finance to build wealth for all; this means helping advisors better support their clients, so they feel at ease knowing their future is secure. CapIntel's cutting-edge sales enablement platform empowers enterprises to seamlessly bridge efficiency and communication gaps. Our platform revolutionizes how advisors and wholesalers analyze, present, and sell investments to retail investors, ensuring a transformative experience in the wealth industry. With a remarkable 750% growth in 2021 and a successful $14M Series A funding, CapIntel is expanding at an unprecedented pace. Our relentless commitment to innovation drives us to build a dynamic team, strengthening our ability to make a significant impact on the wealth industry landscape in 2024 and beyond. About the role As a bilingual Senior Customer Success Manager (CSM), you'll work together with leaders at North America's largest banks and wealth management firms...

Senior Customer Success Manager - Remote Qualifications 5+ years experience in B2B SaaS Customer Success roles Verifiable track record of customer retention and growth by driving adoption, engagement, and experience Aptitude for learning software and staying current on industry best practices Ability to explain complex data relationships and technical issues in non-technical terms Comfortable learning in a dynamic, fast-paced environment Consistent diplomacy and poise while working through customer issues and escalations Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value Responsibilities Act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey Advise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trends Proactively manage the success...

The Challenge As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers' strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers' desired outcomes, either through existing or new products and capabilities. There won't be any typical day in this position, but some priorities to focus on : Provide an outstanding experience to Coveo's enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team Grow customers' depth of understanding by providing enablement on new and existing features and...

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a...

The Challenge As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers' strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers' desired outcomes, either through existing or new products and capabilities. There won't be any typical day in this position, but some priorities to focus on : Provide an outstanding experience to Coveo's enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team Grow customers' depth of understanding by providing enablement on new and existing features and...

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a...

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a...

Come join our Customer Success Team! Your Core, Our DNA: High Velocity. High Intensity. High Trust. High Expectations. High Impact. FutureFit AI could be the right next step in your career journey if reading those words resonates deeply for you, full stop. You live and lead with bold humility, pursue audacious goals, and are motivated by having a meaningful and positive impact on the people and the world around you. The Role First, an important note: data shows that men on average apply for a role if they meet 3/10 requirements while women often only do so if it's 10/10. We work hard to be clear and specific about what our roles include and demand and encourage you to apply if you see a strong (but not necessarily perfect) fit between you and the opportunity. You will own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. You will be asked to: Build Deep Relationships :...

The Challenge As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers' strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers' desired outcomes, either through existing or new products and capabilities. There won't be any typical day in this position, but some priorities to focus on : Provide an outstanding experience to Coveo's enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team Grow customers' depth of understanding by providing enablement on new and existing features and...

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a...

Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand). Who We Are: Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world's largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado's Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation. As an employer, Persado is committed to creating a place where...

The Challenge As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers' strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers' desired outcomes, either through existing or new products and capabilities. There won't be any typical day in this position, but some priorities to focus on : Provide an outstanding experience to Coveo's enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team Grow customers' depth of understanding by providing enablement on new and existing features and...

ITRADE STEM is looking for a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL with an opportunity to also be remote. The ideal candidate will play a crucial role in ensuring customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure successful deployment and implementation of our solutions. Responsibilities: Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation. Manage the customer onboarding process, ensuring that customers are effectively trained and equipped to use our products. Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback. Develop and maintain strong...

Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand). Who We Are: Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world's largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado's Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation. As an employer, Persado is committed to creating a place where...