Stephens Landscaping Professionals
Moultonborough, NH, USA
Description: The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season. Responsibilities Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed...