Globe Life
Remote (Sacramento, CA, USA)
Assist & Support: Be the friendly voice customers turn to for help through active listening and help keep both internal and customer-facing support documentation up-to-date. Guide with Confidence: Walk customers through their options, ensuring they’re fully informed about every detail and making the best choices. Provide Work Ethics: Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement. Solve Problems: Tackle inquiries and resolve issues efficiently, always with a smile. Aim to resolve issues on the first call by being proactive and handling open customer issues and escalating when appropriate to ensure timely follow-up and satisfactory resolution. Ensure Accuracy: Help process enrollments, changes, and updates to benefit coverage. Be of service: Assist existing clients through phone and/or in person with account management, billing issues, content, and basic product...