640 auto claims customer service jobs found

Claims Service Representative 1 - Total Salvage Job Description You will support the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service best practices.   Responsibilities include the following:   Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and...

Claims Team Manager Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development...

Claims Property Adjuster Do you want to use your customer service skills in a role where you can make a difference in people’s lives?  Are you looking for more than just a job, but a career with endless opportunities for growth?  Come join our passionate Property Claims Team! As a member of our Property Field Claims Team, you will play a vital role in proving an outstanding experience for our members by using your investigative, negotiation and communication skills to help members through the claim process and recover from the unexpected.  This role requires a self-starter, customer focused person that possesses excellent time-management skills and enjoys working independently. This position comes with a laptop and company vehicle. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.  We value our employees and prioritize manageable workloads for our Field Adjusters to help...

Claims Team Manager - Subrogation Auto This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development...

Claims Complex Auto Adjuster Job Summary The Claims Complex Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution, and negotiation strategies of high-complexity claims in compliance with established company technical and customer service best practices. Under minimal supervision, the adjuster works within specific limits and authority to resolve claims. Job Duties Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address complex...

Claims Complex Property Adjuster This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines. Job Duties Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining...

Claims Property Adjuster Job Summary This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of moderate to high complexity. The primary functions include interpreting information from First Notice of Loss reports, claim investigation, coverage evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines. Job Duties Identify and obtain statements from insureds, vendors and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss....

Litigation Assistant Join our expanding in-house legal team at an established and thriving company! You'll enjoy a fantastic company culture, exceptional service, and a highly competitive compensation package. This is an exciting opportunity you won't want to miss!  This position entails providing administrative and secretarial support to multiple attorneys within the Los Angeles Claims Legal Department. It necessitates a strong understanding of legal procedures and terminology to complete tasks effectively. The individual in this role must thrive in a fast-paced environment that places a premium on productivity. The primary responsibility of this role is to prepare, review, and process various legal documents and correspondence, as well as handle the legal calendar for multiple attorneys.   Responsibilities:  As part of the job, you will be responsible for various legal duties, such as drafting and preparing legal documents as per court regulations. These documents may...

Claims Service Representative 2 - TL SALV You will support the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service best practices.   Responsibilities include the following:   Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses. Evaluate and...

Claims Service Representative 4 - Casualty The Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. ​  Responsibilities include: Communicate and interact with a variety of individuals possibly to include some face to face interactions with insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses. Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data. Negotiate within settlement authority with insureds and claimants to resolve their first- and third-party claims. Handle administrative...

Claims Casualty Team Manager Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and...

Claims Automotive Team Manager - Early Response Manage & coordinate a claims team to ensure cost control, appropriate loss payment, staffing, performance measurement & continuous improvement. Ensure compliance, Exchange policies, procedures, & legal & regulatory responsibilities. Communicate Corporate, Unit and Team goals with direct reports and reinforce/monitor behavior that further technical and customer service performance expectations. Ensure effective communication by the unit management team with internal & external customers, communicate & interact with a variety of individuals to address customer services issues in prompt & professional manner. What you’ll do: You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a Team Manager within our Claims Department, you will:  Manage and coordinate a claims team to ensure cost control, appropriate loss payments,...