The Sales & Customer Coordinator will possess strong interpersonal communication skills, exceptional attention to detail, and the ability to solve problems and make sound decisions through critical thinking. The ideal candidate will demonstrate a positive demeanor, adaptability, and flexibility in a fast-paced, growing environment where responsibilities may evolve quickly. This position will support the organization and day-to-day administrative operations of the department. The candidate should have sales and customer service support role within the medical device industry or a similar regulated environment. Experience in processing sales orders, invoices and sales quotations is required, along with the ability to multitask effectively and maintain a high level of accuracy and attention to detail. Strong verbal and written communication skills are essential. This position will collaborate closely with cross-functional teams, including Sales, Accounting, Operations and other internal departments, to ensure efficient processes and deliver exceptional customer support and operational results. This position reports directly to the Customer Service Manager. Essential Job Duties & Responsibilities but not limited to: • Support all customer service and sales supporting activities; assist with the sales and clinical teams to ensure their requests are met while staying within company guidelines and policies. • Process and expedite quotes, sales orders, and invoices; support customers, distributors, and sales team in making decisions by providing appropriate solutions. • Shared responsibility for the Customer Service Email Account; ensure incoming are reviewed and completed daily. • Prepare sales reports from the company’s ERP and CRM systems and update spreadsheets with pertinent information as needed (i.e., daily sales report). • Maintain strong knowledge of our company's products and services to provide optimal support to our internal and external customers. • Assure issues and product complaints are resolved by adhering to internal processes; escalate queries and concerns to Management as needed. • Work cross-functionally to coordinate activities and find appropriate solutions promptly. • Ensure that customers (internal and external) are satisfied with products and services. • Contribute towards the achievement of company’s strategic and operational objectives. • Responsible for ensuring paper and electronic documents are maintained accurately. • May need to work the occasional overtime hours as needed; advance notice will be provided. • Assist Warehouse & Logistics with basic tasks as needed. • Assume other duties as assigned. Skills and Qualifications (minimum requirements): • Minimum 1-3 years’ experience in customer service in medical device/ healthcare/ aerospace/automotive. • Knowledge of physical inventory with lot numbers/serial numbers and tracking. • Experience with price quoting, sales orders and invoices. • Strong time management, able to establish priorities, attention to details, and be selfaccountable. • Work cohesively within the team and know when to escalate issues/concerns to Management. • Computer literate and able to quickly learn new technology • Prefer experience with QuickBooks, CRM and ERP Systems. • Strong interpersonal skills (verbal and written) when communicating with coworkers, customers, surgeons and C-suits. • Ability to work in a fast-paced company with high-pressure situations and deal with conflict, ambiguity and shifting priorities in a composed and competent manner.
