Inspire health. Serve with compassion. Be the difference.
Job Summary
The Technical Systems Education Analyst is primarily responsible for building and maintaining the EMR training environment. They are responsible for updating and modifying all training materials, including lesson plans, exercise books, job aids, simulations and scenarios in MST and in production. They are deeply familiar with the EMR environment and well-versed in all applications so that they can, with high quality, credential and cross train educators on assigned applications. The Technical Systems Education Analyst works closely with the Epic Analysts to ensure alignment in system updates and other application enhancements. They audit educators during facilitation, offering feedback, suggestions, and when necessary, a remediation plan. They are highly skilled in understanding and working in the Epic Application Curriculum and Epic Application training environment. Because of their mastery of the applications, programs and training materials, they are adept at trouble shooting issues and providing viable and valuable solutions. They are responsible for training end users, when needed. Other responsibilities include rebuilding and refreshing MST environment, managing and owning Application Parking Lot, maintaining Template Training requirement crosswalk process and maintaining the Training Schedule and Catalogue.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference
Builds and maintains the training environment used in providing end-user training on EMR (Epic).
Updates and modifies training materials and MST for systems/programs (Epic, others) and maintains accuracy of lesson plans, exercise books, job aids, simulations and scenarios.
Credentials/cross trains and audits educators on assigned applications.
Collaborates with Epic Analysts to ensure alignment in system updates and other application enhancements.
Develops and delivers remediation plan to educators, as needed.
Troubles shoot issues shared through Service Now, Analysts, or end users.
Trains end users on various assigned applications.
Performs other duties as assigned.
Supervisory/Management Responsibilities
Minimum Education
Education - Bachelor's degree in General Education, Information Sciences, Business Management, Training and Development, Clinical Informatics, Project Management or related field of study.
Experience - Three (3) years of healthcare experience with at least two (2) years Epic education/training experience; prefer experience working with Epic. Skill and experience in adult education.
In Lieu Of
Required Certifications, Registrations, Licenses
Knowledge, Skills and Abilities
Computer skills (word processing, database)
Knowledge of office equipment
Mathematical skills
Project management skills
Adult learning education theory
Ability to develop customized training materials
Ability to trouble shoot issues and provide viable and valuable solutions.
Working knowledge of EMR environment and well-versed in all applications so that they can, with high quality, credential and cross train educators on assigned applications.
Working knowledge of Epic Application Curriculum and Epic Application training environment.
Work Shift
Day (United States of America)
Location
Independence Pointe
Facility
7001 Corporate
Department
70019409 Technical Systems Education
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
