Business Continuity & Operational Resilience Manager required for global firm. This role will play a pivotal part in maintaining and strengthening the firm's business continuity and operational resilience frameworks, supporting the retention of ISO 22301 certification, and leading the technology enablement of continuity and resilience capabilities including overseeing the implementation and ongoing optimisation of platforms.
This is a diverse, hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment, and who is confident working with BC/OR technology, data, and tooling.
Key Responsibilities
- Lead business continuity and operational resilience planning and response across the firm, ensuring critical services, processes, and dependencies are identified and protected.
- Own the firm's BC/OR technology stack, including:
- Overseeing implementation of a new resilience platform (eg, Fusion) from requirements through rollout and adoption.
- Acting as product owner for the platform post-implementation - managing configuration, enhancements, user access, data quality, and roadmap.
- Partnering with IT and vendors on integrations (eg, CMDB, service management tools, risk registers, HR systems) and automation opportunities.
- Conduct and maintain policy reviews, risk assessments, and business impact analyses (BIAs) to ensure frameworks remain aligned to the firm's strategy, risk profile, and regulatory expectations.
- Oversee incident management, business continuity, and technology recovery planning, using specialist third-party tools to coordinate response, capture actions, and monitor recovery.
- Deliver and monitor the testing and exercising programme, including scenario design, tabletop exercises, technology recovery tests, and end-to-end service resilience validation. Capture lessons learned in the platform and drive measurable improvements.
- Coordinate internal and external audits and manage evidence repositories to maintain ISO 22301 certification.
- Manage and update standard materials for client requests and audit responses, ensuring information is accurate, current, and consistent with platform data.
- Produce management information (MI), dashboards, and reporting for senior stakeholders and committees, leveraging platform analytics and data visualisation to provide clear insight on resilience posture, test outcomes, and remediation progress.
- Track emerging risks, industry developments, tooling advances, and best practice, recommending enhancements to frameworks and platform capability to keep the firm well-prepared.
- Coordinate incident response with colleagues across the business, ensuring timely communications, escalation, and stakeholder alignment.
- Provide occasional out-of-hours on-call support where required.
- Support administration of the firm's general insurance programme.
Candidate Profile
- A strong track record in developing and embedding business continuity and/or operational resilience frameworks.
- Strong technical and platform capability, including:
- Experience implementing or administering BC/OR tooling (eg, Fusion, Archer, ServiceNow IRM/BCM, or similar).
- Comfort working with data, reporting, and system integrations to improve automation and insight.
- Ability to translate business continuity needs into clear functional requirements for technology solutions.
- The ability to identify and explain key threats and propose practical mitigations, balancing people, process, and technology controls.
- Excellent communication and influencing skills, with the confidence to engage senior stakeholders, train users, and drive adoption of best practice and new tools.
- Strong written skills, capable of presenting complex information clearly to both technical and non-technical audiences.
- Initiative and adaptability, with the ability to manage competing priorities and ambiguity in a fast-moving environment.
- A problem-solving mindset, with creativity in finding effective solutions and improving resilience outcomes through technology enablement.
