Reference: CCC00502
Description: We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, focusing on tenancy and estate management. In this exciting role, you will be responsible for: Working on your own geographical patchAssisting with the delivery of housing management servicesAssisting with resolving complex issues such as anti-social behaviourAssisting with project management and environmental improvementsGiving support, guidance, and advice to local neighbourhood residents associationsOur ideal candidate will be able to work on their own initiative and manage a busy workload. You will join us with excellent customer service skills and have the ability to build effective relationships. It is important that you have an understanding of key safeguarding principles, as well as excellent communication, organisation and IT skills.You may already work in a housing role, or you may be working in a role within law enforcement, social services, mental health services, or even the military. If this sounds like you, we would welcome your application.Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.What we can offer:A variety of learning and development opportunities via a range of sources and methodsAccess to the highly valued Local Government Pension Scheme (LGPS)Additional Voluntary Contribution (Shared AVC) SchemeAgile and Flexible workingAnnual leave purchasing schemeAnnually negotiated pay and award progressionConfidential advice and support via an Employee Assistance ProgrammeCycle to Work SchemeFamily friendly policiesFlexible Bank HolidaysFree swimming at CCC swimming poolsGenerous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)Gym Membership salary sacrifice schemeHome & Electronics salary sacrifice schemeLifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and moreProfessional Membership Fees paid for, dependent on roleRelocation Assistance may be payable in approved casesStaff reward and recognition framework- including annual staff awards ceremonySubsidy for public transportYour Care dynamic wellbeing platformHours: This is a full-time role, for 37 hours per week.Working Pattern: Monday-FridayContract: Fixed TermSalary: £32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.If you would like an informal chat, please contact or .Application Process: To be considered for this role follow the on-screen instructions to ‘Apply Online’ and submit an application.If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
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Salary: *GBP*32,597 - *GBP*36,363 per annum (City Pay Band 4), pro rata for part time.
Package:
Contractual hours: 37
Basis: Full time
