Job Title: Operations Manager - Food Production
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $69,579.07 - 86,973.83
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Overview
As Cold Food Operations Manager, you will be responsible for overseeing the daily operations of the cold food production area, ensuring high standards of food quality, safety, and efficiency. Your leadership will ensure food safety, efficiency, and service excellence while managing production schedules, labor budgets, performance, and compliance standards and quality assurance to meet customer specifications and catering delivery deadlines. This role requires strong leadership, attention to detail, and a deep understanding of food safety regulations and high-volume food production practices.
- Work location: onsite at our Sky Chefs kitchen/facility @ Austin-Bergstrom International Airport
- Work schedule: A consistent schedule + consecutive days off however, must be willing to work early mornings, night shift, weekends and holidays as business dictates. We operate 24/7, 365 days / year
- Manage: one supervisor + approximately 25 indirect reports within operations
Main Accountabilities
- Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
- Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
- Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
- Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
- Investigate customer quality issues, develop and implement corrective actions
- Maintain an ongoing, positive and pro-active relationship with all internal and external customers
- Attend the daily operations briefing
- Ensure par levels of customer inventory and customer specific goods
- Provide data for the development of an annual business plan and budgeting for the department
- Ensure optimal deployment of human, technical and material resources in the department
- Initiate and control continuous optimization of processes
- Leadership
- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
- Bachelor’s degree or equivalent experience required
- 3+ years of directly related experience required in a management role
- Experience in using and managing Variable Production Systems and schedules
- Strong presentation, communication, training and interpersonal skills
- Proven success in improving work processes and leading change in a complex, fast environment
- Excellent analytical and conceptual skills
- Demonstrable record of understanding and meeting customer expectations
- Proven track record of understanding the drivers of product and labor cost variances
- Good knowledge of Microsoft Office and Windows-based computer application
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
