Shift:
Monday through Friday, 8:00 AM - 5:00 PM
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OHService Center Supervisor
SUMMARY:
We are looking for a dynamic and adaptable team member who thrives in a fast-growing environment. As we expand this location, flexibility will be key – whetherit’sadjusting to evolving customer needs, taking on new responsibilities, or collaborating across teams to drive success. Ifyou’reeager to contribute to a thriving and growing workplace and embrace change as an opportunity,we’dlove to have you on board.
Responsible for shipping and receiving, processing, and administration of samples, which involve knowledge of fundamental lab and administration policies, programs, and practices while completingappropriate forms, documents, and databases.These roles can provide a variety of services in the maintenance of information, shipping, receiving, samples and materials, and related areas. They must also oversee the day-to-daylogisticsactivities,ensureefficient coordination, and drive continuous improvement within thelogisticsdepartment.
ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and maybe requiredto have specific job-related knowledge and skills.
- Lead and mentor a team oflogisticsprofessionals, providing guidance and support to ensure high performance and motivation.
- Foster a collaborative and positive work environment, promoting teamwork and accountability.
- Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal; samples involve fundamental administration.
- Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.
- Picks up, transports, and delivers samples, documents, materials, and other items as needed.
- Cleans,maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions.
- Manage inventory levels to meet customer demand whileminimizing holdingcosts.
- Determinesshort-holds and rush samples and prioritizesbased on project requirements.
- Provides fundamental support in the application andassistanceto staff and managementregardingsamples, equipment, and shipping/receiving administration policies, programs, and practices.
- Assistsin the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational, operations, and management needs.
- Assistswith ensuring compliance with applicable laws, rules, and regulations;receiveguidance and direction or escalates whenrequired.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing orparticipatingas an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical bydemonstratingcourteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.
Education and Experience:
Bachelor's degree in business, operations management, or a closely related field; AND five (3) years of professional experience inlogisticsmanagement; OR an equivalent combination of education, training, and experience.Entrepreneurial or continuous improvement experience in related work is preferred.
Required Certificates, Licenses, and Registrations:
Continued employment is contingent upon all required licenses and certificates beingmaintainedin active status without suspension or revocation.
- A Valid Driver's Licenseis oftenrequired.
Required Knowledge and Skills
Required Knowledge:
- Principles and practices oflogisticsmanagement
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Understanding of the daily administration and oversight of sample programs, policies, and procedures.
- Business and management principlesinvolvedin planning, resource allocation,resourcemodeling, and coordination of people and resources.
- Principles and practices of financial/statistical analysis.
- Advanced principles and practices of developing teams, motivating employees, and managing in a team environment.
- Fundamental methods to resolve sample administrative or technical problems, questions, and concerns.
- Ability to learn standard applicable organizational policies and procedures on sample, equipment, and shipping/receiving administration.
- Computer applications and systems related tothe work.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective, andappropriate operations.
- Correct business English, including spelling, grammar, and punctuation.
Required Skills:
- Ability to grow and adapt to the needs of the client as we work to grow and develop this location
- Proactive mindset toanticipatethe needs of clients as we work to grow our footprint in this area
- High levelof confidence with problem solving and thinking outside of the box
- Planning, organizing, and administering assigned activities, programs, and projects.
- Preparingaccuratefinancial and operational analyses.
- Interpreting, explaining, and applying principles and practices of budgeting, cost projection, revenue control, and modeling.
- Training others in policies and procedures related to the work.
- Leading effective work teams and motivating individuals to meet goals andobjectivesand provide customer services most cost-effectively and efficiently.
- Interpreting, applying, and explaining applicable laws, codes, and regulations.
- Preparing clear and concise reports, correspondence, and other written materialstovarious levels of the organization.
- Using initiative and independent judgment within established organizational and leadership guidelines.
- Using tact, discretion, and prudence in working with those contacted in the course of the work.
- Correct business English, including spelling, grammar, and punctuation
- Contributing effectively to the accomplishment of team or work unit goals,objectives, and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contactedinthe course of the work.
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands describedhereinare representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in a lab and office setting. Work is subject to clientvisits. There may be a minimal amount of travel associated with this position.
Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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