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Customer Service Representative

Prestige Talent Partners • chester, north west england, uk • 7h ago

Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods.

Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'

Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc.

Position Summary

By building relationships with retailers, the customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.

Day to day responsibilities

Contact retailers within assigned call list, developing strong working relationships with retailers
Provide information about new and existing games and promotions in order to maximise sales.
Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and / or questions in a timely fashion.
Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status / tracking and any other queries.

Previous experience

Excellent written and verbal communication skills
Good computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, etc.)
Sales, Customer Service or Retail experience would be an advantage.
Positive and self-motivated attitude and ability to work with others as a team

If you think you have what it takes to join this global business please apply now.

Please note:

Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis.

PLEASE ALSO NOTE: PUBLIC TRANSPORT OPTIONS ARE LIMITED. PLEASE CHECK THAT YOU CAN GET TO WA5 3UY BEFORE APPLYING AS THIS ROLE IS OFFICE BASED.

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