Overview
Coordinates resources for mental health and addiction services for patients, families, and caregivers upon assessment, during hospitalization, and at discharge. Provides clinical expertise, coordination of services, and acts as an advocate to assist the patient population in navigating throughout internal and external systems in order to facilitate the treatment process and continuum of care. Will serve as a liaison and resource to patients and staff. Helps to eliminate barriers to care and ensure timely delivery of services. As a member of the multidisciplinary team, the Behavioral Health Patient Navigator contributes to quality improvement initiatives regarding pediatric mental health and addiction care.
Qualifications
Education:- Bachelor's degree: Social Work, Psychology, related field.
Certifications: - Crisis Prevention Institute (CPI) Training within 3 months
- Basic Life Support (BLS) (AHA) within 30 Days
Other RequirementsAbility to multitask and float between departments as necessary. Ability to collect, interpret, and analyze data. Excellent computer skills, including but not limited to Microsoft Office Suite. Highly organized with demonstrated skills verbal and written communication, critical thinking skills with the ability to problem-solve and seek assistance from team members when necessary. Ability to work independently. Ability to communicate effectively and work collaboratively with medical and administrative staff. Participates in continuing education activities as appropriate to role. Must be able to tolerate stressful situations with families, patients, and other caregivers.
Responsibilities
- Coordinates and manages the delivery of behavioral health services, including therapy.
- Conducts comprehensive assessments of clients to understand their mental health history, current needs, and treatment goals.
- Assesses and documents patient and family education as applicable.
- Acts as a liaison and works with other youth services to coordinate and/or retrieve information pertinent to patient care.
- Identifies patient and family needs for support.
- Assists in Performance Improvement activities for area.
- Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
- Assists in completing chart audits and compiling other data to evaluate performance
- Compiles and assists in analyzing intake, utilization and patient flow data
- Generates ideas for improving processes, treatment, and patient care
- Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
- Participates in in-service and competency training.
- Prepares special reports as needed on activities, and work group activities.
- Complete clinical documentation and other forms of communication in a timely manner.
- All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes.
- Reports any critical or unusual situations and completes incident reports as required.
- Interact and communicate with law enforcement, medical staff and other community providers effectively.
- Communicates effectively in-person, through email; responds in a timely manner to voicemails.
- Works in a highly collaboratively manner with therapy clients' assigned nurses, clinicians, and other service providers, within and outside facility.
- Builds awareness among the healthcare team, patients, and families regarding mental health and addiction services
- Meets clinical productivity standards.
- Meets compliance standards for all documentation and clinical charts.
- Facilitates appointment scheduling processes, including initiating the necessary initial paperwork as a part of the coordination effort.
- Develops and implements strategies for crisis prevention, such as teaching clients coping skills and helping to create safety plans.
About Us
Find it here.Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $22.54per hour - $37.64per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
