Primary Function
We’re seeking an experienced Creative Operations & Strategic Relationship Partner to lead a large-scale video production operation while serving as a trusted strategic partner to our client in London. This hybrid role combines strategic client partnership, operational leadership & team management, ensuring the smooth delivery of high-quality creative content across EMEA.
(Hybrid 3 days on-site)
Duties & Responsibilities
- Serve as the primary point of contact for the client, building trust and long-term strategic relationships.
- Align creative production strategies with client goals, providing proactive insights and solutions.
- Lead business reviews and performance discussions with senior stakeholders, driving continuous improvement and innovation.
- Anticipate client needs and proactively offer solutions to enhance satisfaction, retention, and growth.
- Oversee end-to-end video production operations, ensuring excellence in delivery, efficiency, and quality.
- Partner with a supervisory team to manage day-to-day operations, resource planning, and service performance.
- Monitor KPIs and SLAs, delivering regular performance reports and actionable insights.
- Identify opportunities to enhance workflows, adopt new technologies, and streamline processes.
- Provide inspirational leadership to a 25+ member production team including producers, engineers, and post-production specialists.
- Mentor and empower supervisors and senior leads to maintain a high-performing, collaborative & innovative culture.
- Foster cross-functional communication and knowledge-sharing across creative, technical, and operational teams.
Skills & Qualifications
- Proven track record in creative production operations and strategic client management.
- Strong leadership experience overseeing large, multidisciplinary teams.
- Exceptional relationship-building, communication, and presentation skills.
- Solid financial acumen, including the ability to prepare, manage, and analyse budgets and financial projections.
- Analytical mindset with experience using data to drive operational decisions.
Education & Experience
- Background in video or broadcast production; corporate environment experience preferred.
- 5+ years of relevant experience; regional or multi-office leadership desirable.
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
