Description:
We are seeking a dynamic Service Supervisor to lead our passionate team in delivering exceptional service experiences for our clients. This role is pivotal in ensuring customer satisfaction, driving team performance, and maintaining the highest levels of service excellence. If you have a track record of operational success and a commitment to outstanding service, we invite you to join our forward-thinking organization.
Monday Through Friday 8am- 5pm Schedule.
Essential Functions:
- Oversee daily operations of the service department and ensure customer satisfaction.
- Manage and guide service teams to improve performance and achieve service goals.
- Develop and implement efficient processes for service delivery and customer service.
- Monitor and manage the department's financial performance, including budgeting and cost control.
- Ensure compliance with company policies and industry standards.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Recruit, train, and mentor service staff, including performance appraisals and setting professional development goals.
- Maintain up-to-date knowledge of products, services, and industry developments.
- Foster strong relationships with customers, suppliers, and other stakeholders.
- Prepare and present regular reports on department performance to senior management.
- Ensure the availability of necessary equipment and tools for the service teams.
- Collaborate with other departments, such as sales and parts, to optimize overall operation efficiency.
- Promote a culture of safety and ensure adherence to health and safety protocols.
- Manage inventory levels to ensure parts and supplies are available when needed.
- Implement customer service best practices to enhance customer experience and loyalty.
- Schedule and oversee regular maintenance and repairs of facilities and equipment.
- Analyze service metrics and customer feedback to identify areas for improvement and implement corrective actions.
- Plan and manage
Requirements:
- Proven experience in a Supervisorial role within a service-focused industry
- Strong understanding of customer service and quality management principles
- Excellent leadership and team management skills
- Ability to oversee and manage a team of service personnel
- Proficient in budgeting and resource allocation
- Comfortable analyzing and interpreting service performance metrics
- Skilled in problem-solving and decision-making
- Effective communication and interpersonal skills
- Familiarity with industry-specific software and technology
- Knowledge of relevant health and safety regulations
- Capability to implement and maintain service standards and protocols
- Bachelor's degree in business administration, management, or a related field (or equivalent experience)
- Flexibility to work in shifts and to be on-call for emergencies outside of typical business hours
- A track record of training and developing staff
- Ability to build and maintain strong customer relationships
- Demonstrated success in process improvement initiatives
- Valid drivers license with a clean driving record (if applicable)
- Professional certification in service management (e.g., Certified Service Supervisor) is a plus
-Ability to lift 50 lbs.
PI31686cc8f220-31181-36313643
