Regional Property Manager Position Summary (HUD experience preferred)
WSH Management is currently recruiting for a Regional Property Manager based in North Los Angeles, CA. The Regional Property Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the properties within their Region.
The Regional Property Manager oversees the daily operations and performance of multiple HACLA-regulated apartment communities within their assigned region of North Los Angeles. This position supervises and supports on-site management staff, ensuring compliance with HUD and HACLA program requirements, company policies, and budget goals. The Regional Manager collaborates closely with corporate leadership on financial reporting, resident relations, and operational planning to maintain high occupancy, compliance accuracy, and strong community standards. While the initial focus will be on HACLA properties, this position will eventually transition to include oversight of mixed HACLA/LIHTC communities as the portfolio evolves.
What we offer:
- Salary: $95-100K per year base salary, plus bonus incentives
- Medical, Dental, Vision, Life and 401k with employer match
- Paid vacation and 15 paid company holidays
- Full time Exempt: 40 hours per week, Monday to Friday and as needed
- Hybrid Schedule to work remotely and visit on site to the properties within the North Los Angeles portfolio
Regional Property Manager Job Duties
- Monitoring Vital Factors and provide coaching for achieving goals.
- Supervising/developing Resident Managers for assigned communities.
- Assist with monitoring all HR or Worker Comp issues and coordinate issues with VP and Emplicity.
- Provide site level training and onboarding to new Resident Managers. Provide follow up to make sure that new policies are being followed.
- Respond timely to resident relation issues for assigned communities and report issues and outcomes to VP at least weekly.
- As requested by VP assist with overseeing budgeted capital improvements including scope of work and bid process.
- Attend and participate as requested in Monthly Operations Meetings.
- Report any concerns regarding compliance and legal issues to VP and participate as requested.
- Attend on-site community audits/site-inspections as requested by VP.
- Develop and review annual operating budgets with Resident Managers for assigned communities.
- Assist in developing Policy & Procedures manual on an ongoing basis. Set up good practices to ensure that Managers are referring to the manual and make suggestions for changes when necessary.
- Ensure that all policies are in place to operate the community at the most efficient manner possible to ensure the highest quality care to our residents.
- Ensure that all company provided training is completed as required for staff at assigned communities.
- Review Monthly Status Reports and Safety Reports on a monthly basis.
- Assist and support social service programs.
- Attend Resident Meetings at least once per year for each property in region.
- Conduct semi-annual Property Audits for each property in region and complete applicable form.
- Coordinate with HACLAs Asset Management and Compliance Divisions to ensure timely reporting, audits, and responses.
- Ensure site staff follow LIHTC, HUD, HACLA and other affordable housing program requirements, including rent approvals, certifications, and waiting list procedures.
- Other projects may be assigned from time to time.
Financial
- Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
- Daily review of all property Yardi dashboards.
- Review all vacant and available units to ensure timely move ins.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
- Prepare annual budgets and income projections in a timely and accurate manner.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.
Leasing
- Ensure property is rented to fullest capacity and lost rent is minimized.
- Utilize the Yardi leasing workflow process from initial contract through approval/denial of tenancy & move in.
- Utilize marketing strategies to secure prospective residents.
- Confirm that leasing staff techniques are effective in qualifying and securing future residents.
- Confirm that leasing staff gather information about market competition in the area and file.
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
- Represent the company in a professional manner at all the times.
Administrative
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
- Working knowledge of California landlord/tenant law, and common procedures and notices.
- Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
- Ensure current resident files are properly maintained and in required order.
- Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
- Ensure compliance with all applicable affordable housing programs.
- Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
- Resident Retention
- Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
- Participate in resident social service programs and/or coordinate resident activities program.
- Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
- Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
- Consistently implement policies of the community.
- Daily review of all emails and respond as necessary within 24 hours.
Personnel Management
- Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
- Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
- Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments.
- Coordinate maintenance schedule and assignments with Maintenance Supervisor.
- Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
- Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).
Maintenance
- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
- Assure quality and quantity of market ready apartments.
- Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
- Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.
Safety
- Learn and ensure compliance with all company, local, state and federal safety rules.
- Ensure that unsafe conditions are corrected in a timely manner.
- Direct staff to follow a "safety first" principle.
Regional Property Manager Abilities
- Ability to make decisions, meet targets and work under pressure.
- Strong command of the English language, including proper grammar, spelling, and sentence structure.
- Thorough understanding of the English language and ability to communicate effectively with others.
- Strong writing and proofreading skills.
- Attention to details in all aspects of job performance
- Effectively prioritize multiple projects simultaneously while meeting deadlines.
- Demonstrated managerial and leadership skills.
- Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
- A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
- Effectively convey ideas, images and goals to a diverse group of personalities.
- Possess a positive attitude, keep calm and smile under all circumstances.
Resident Manager Qualifications/ Preferred Experience
- Position requires a minimum of 3 years Regional Property Manager experience specifically, HUD Project Based Section 8 apartment communities. Affordable housing and permanent supportive housing experience preferred.
- College degree preferred.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel and Outlook as well as Yardi Property Management Software.
- Knowledge of OSHA laws and regulations.
- Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
- Participate in training to comply with new projects, programs or existing laws.
- Be able to work evenings and weekends on call as needed.
- Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community.
- Comply with expectations as demonstrated in the Employee Handbook.
About Us:
Join a Team That Makes a Difference WSH Management
For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees and were still growing.
At WSH, we believe that great people make great communities. Thats why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and were committed to keeping that momentum going.
If you're passionate about service, teamwork, and personal development wed love to welcome you to our team.
WSH Management is proud to be an Equal Opportunity Employer
