Join our dynamic team at Marina Harbor Detox! a proud member of the Quadrant Health Group, is seeking a passionate and skilled Client Care Manager to join our growing team in San Francisco, CA. As a Client Care Manager with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients and leading a team.
About Quadrant Health Group:
At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.
What You'll Do:
The Client Care Manager is a full-time, salaried-exempt management position responsible for leading, training, and supervising the Client Care Coordinators team to ensure high-quality client services, regulatory compliance, and operational excellence. This role reports directly to the Nursing Director and functions as part of the facilitys leadership team, overseeing staff performance, workflow, and adherence to company policies and clinical procedures.
Essential Duties and Responsibilities
Leadership & Supervision
- Directly supervise and evaluate the performance of all Client Care Coordinators, ensuring appropriate staffing coverage across shifts.
- Provide ongoing coaching, mentorship, and professional development to direct reports.
- Participate in the recruitment, hiring, discipline, and termination of staff, in coordination with HR and the Program Director.
- Develop, communicate, and enforce policies, procedures, and performance standards.
- Lead regular team meetings to review client care standards, documentation practices, and compliance initiatives.
Operational Management
- Oversee and audit medication administration processes, ensuring staff follow all state and facility protocols.
- Maintain accurate electronic medical record (EMR) documentation through routine review and staff training.
- Ensure facility readiness for licensing and accreditation audits (CARF, DCF, DHCS, JCAHO).
- Monitor infection control procedures, emergency response readiness, and safety compliance.
- Develop and implement continuous quality improvement (CQI) initiatives to enhance client outcomes and operational efficiency.
Collaboration & Compliance
- Serve as the liaison between nursing staff, medical providers, and administrative leadership to ensure consistent communication and timely clinical coordination.
- Participate in incident reviews, risk assessments, and corrective-action planning.
- Ensure compliance with HIPAA, state licensing, and all applicable local health regulations.
- Partner with HR to ensure compliance with San Franciscos Paid Sick Leave Ordinance (PSLO) and Health Care Security Ordinance (HCSO) requirements for staff reporting to this position.
Administrative & Strategic Duties
- Analyze and track performance data related to medication accuracy, client safety, and staff adherence.
- Manage departmental scheduling, time-off approvals, and workload balance to maintain full coverage.
- Collaborate with leadership on annual budgets, training plans, and resource allocation.
- Develop and maintain written protocols for orientation, onboarding, and ongoing competency training.
- Performs other duties as assigned or as needed to support client care and facility operations
Qualifications
- Current California LVN, EMT, CNA, or related clinical license, or a bachelors degree in a health, human services, or management field.
- Minimum of two years of supervisory or lead experience in a behavioral health or healthcare setting.
- Proven ability to manage teams and delegate responsibilities effectively.
- Excellent written and verbal communication skills; ability to maintain professional relationships across disciplines.
- Strong organizational and analytical skills; proficiency in EMR
Why Join Quadrant Health Group?
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off, sick time and holidays.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- A chance to make a meaningful impact on the lives of our clients.
Compensation & Licensing Requirements:
$65,000 $75,000 per year (commensurate with experience)
Current California LVN, EMT, CNA, or related clinical license, or a bachelors degree in a health, human services, or management field.
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