Description:
In the Take Ten Tire & Service organization, the Assistant Manager at each location plays a key role. The Assistant Manager supports the Location Manager in meeting goals, protecting the companys assets, and ensuring staff are qualified and trained. This role provides support and acts as a liaison for the Location Manager and can step into the Manager position when needed. The Assistant Manager promotes a culture of respect for everyone.
- Assist the Manager with the operation of the store, being able to step into the Manager position when the manager is out of the store.
- Act as liaison between management, office staff, and technicians to ensure smooth operations.
- Audit completed service tickets for accuracy, signatures, and proper documentation.
- Assist the Manager in preparing regular reports to advise management of sales and product trends and metrics
- Accounts Payable/Receivable oversight, including correct billing, compliant collections, and communication.
- Assist with verifying the accuracy of credits issued and adjustments or concessions made.
- Analyze daily and monthly documents and reports for accuracy and make corrections as needed
- Inspect company vehicles and shop for safety issues, including: preventative maintenance, documentation, and safety equipment readiness.
- Support recruiting, onboarding, and training of new employees.
- Inventory support
- Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
- Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
- Accurately answers questions both over the phone and at the store location.
- Determines and addresses the customers needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
- Verifies with the service department that the appropriate services have been completed.
- Learns and maintains current product knowledge on all tires, service, and other product lines that are represented, as well as those of competitors.
- Prepares accurate estimates and billings for customers.
- Communicating effectively and providing leadership to all staff members.
- Make yourself available for and complete all required and additional training offered by the Company.
- Adhere at all times to company policies and legal regulations while conducting business.
- Perform other duties as required by management.
Requirements:
Knowledge and Skills
To effectively fulfill the essential responsibilities of this role, an individual should possess comprehensive knowledge of business operations and remain well-informed about the products and services offered. The position necessitates excellent communication skills, proficient reporting capabilities, and the ability to work autonomously. Additionally, a strong proficiency in the Microsoft Office suite and various computer applications is required.
Work Environment
This position is mobile, involving frequent time in the shop, at the sales counter, and face-to-face with customers both in-store and at their place of business. It includes occasional lifting over 50 pounds, walking, stooping, bending, and extended periods in front of a computer and on the phone.
Compensation details: 55000-55000 Yearly Salary
PI984cc4c03f90-31181-38984379
