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Correspondence Supervisor

Triad Financial Services Inc • Full-time • Jacksonville, FL, US • 1d ago

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Supervisor to join our growing team.

Essential Functions:

Actively lead and mentor Correspondence Specialists
Supervise and train team for growth and development. Ensuring associates are qualified and trained in assigned position.
Create productivity standards and manage team to set metrics
Report to upper management complaint trending with root cause
Work with other lines of business to manage complaint handling
Conduct performance evaluations that are timely and constructive.
Identify opportunities to update or improve procedures and makes recommendations.
Logging, scanning, and tracking requests in our system of record, MSP/Black Knight

Minimum Qualifications:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
3+ years in a management role preferred
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given
Must be able to type at a rate at least 50 WPM
Excellent computer proficiency (MS Office Word, Excel and Outlook+
Prior mortgage experience required
Excellent leadership and interpersonal skills.

Physical Demand:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Able to sit at a work station for prolonged periods of time

PId170f1f12afc-31181-38911509

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